KAYLEIGH MAY

V

Sales Account Manager

Voyagu

Jun 2023 - Current (3 years 3 months)

• Exceeded acquisition targets during my first quarter, contributing to the MOM growth of the client base • Actively listened to market needs, collaborating with Product and Marketing teams to enhance product offerings • Demonstrated adaptability to ongoing product and technology developments, generating business plans and defining effective selling strategies and tactics • Collaborated with cross-functional teams, including finance, product and support to align business goals and drive operational excellence • Prospected and acquired new clients to expand the company's customer base and qualified incoming prospects to turn them into business opportunities and drive behavior change and adoption of the company products

Customer & Sales Support Manager

PepsiCo

Jun 2022 - Jun 2023 (1 year 1 month)

• Analyzed sourcing markets and developed in-depth industry knowledge to identify cost-saving opportunities and innovative solutions • Applied oversight and governance to achieve margin targets for assigned client accounts • Developed and maintained strong client relationships through effective communication, consultation, and alignment of goals for maximum client success • Directed regular business reviews with clients to assess performance, identify opportunities for improvement, and explore additional business opportunities • Tracked and reported metrics to measure the success of clients in the portfolio, uncovering hidden areas of opportunity

A

Account Manager

A.P. Moller Maersk

Sep 2018 - Apr 2022 (3 years 8 months)

• Acted as the primary point of contact for clients, addressing service-related matters such as escalations, upsells, and ramp-downs • Conducted market analysis and reviewed competitive rates to ensure favorable pricing • Developed and maintained strong relationships with clients, understanding their needs and aligning company solutions to meet those needs • Provided product presentations and demonstrations to potential clients, highlighting the unique features and benefits of the company's solutions. • Prepared and delivered reports to clients, summarizing key performance metrics and identifying areas for improvement

Customer & Sales Support Analyst

Stanley Black & Decker

Mar 2018 - Aug 2018 (6 months)

• Collaborated with the demand, marketing, sales, and risk teams to generate proposals to Brand Development and Performance • Coordinated with various departments to ensure timely delivery of products to clients • Maintained accurate and up-to-date records of customer interactions and transactions and tracked and reported on key digital marketing metrics providing insights that informed business decisions and drove growth

Customer Care Analyst

Honeywell

Aug 2017 - Feb 2018 (7 months)

• Established and developed of working relationships with the assigned accounts • Processed product orders in SAP in Order to Cash process to incorporate customer specific requirements • Provided Salesforce data maintenance and account management of the customer portfolio

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