Currently working toward the Google IT Support Professional Certificate, gaining hands-on experience with troubleshooting, system administration, networking, and operating systems. Passionate about technology and problem-solving, and eager to apply these skills in an IT Support role where I can help users navigate technical challenges and keep systems running smoothly. This training is equipping me with the technical knowledge needed to diagnose and resolve issues efficiently, ensuring seamless IT operations.
Bringing a strong background in customer service, problem-solving, and teamwork from previous roles in administrative support, logistics, and retail. Experience as an Administrative Assistant sharpened my attention to detail and ability to manage documentation, while my time in fast-paced environments like WFS and Five Guys strengthened my ability to stay calm under pressure and assist users effectively. In my current role at Adecco/Williams Sonoma, I continue to develop technical adaptability and troubleshooting skills, working with various systems and tools.
Excited to transition into IT Support, leveraging both technical training and real-world experience to provide exceptional service. Skilled in learning new technologies quickly, managing multiple tasks efficiently, and collaborating with teams to resolve issues. Looking forward to opportunities to contribute to an organization’s IT operations and grow within the field.
