Kayla Ramirez

Guest Experience Specialist

Kasa

Jun 2022 - Current (4 years 3 months)

• Welcoming visitors as they arrive and assessing their lodging requirements. • Responding to customer inquiries and addressing any concerns they may have. • Engaging with clients across different platforms including Telephone, Email and Social Networking sites.

G

Receptionist and Lab Technician

Golub Orthodontics

Jul 2021 - Apr 2022 (10 months)

• Communicate and assist patients via phone or email on any administrative needs or questions • Coordinate with Doctors and Dental Assistants to efficiently schedule patient appointments • Organize inventory for supplies and work with vendors for restocking when necessary • Learned new duties as a Lab Technician due to short staffing and manage 3D printer equipment for production of Essix Aligners, Invasialign, and more

Bank Teller

PNC Bank

Mar 2019 - Apr 2021 (2 years 2 months)

• Provided top-notch service to clients encompassing all banking needs such as depositing cash/checks, reporting changes to personal information, answering questions regarding PNC regulations • Maintained a high level of service and attention to detail in order to accurately document and comply with PNC standards

R

Sales Consultant

Ramsey Nissan Auto Group

Oct 2017 - Feb 2019 (1 year 5 months)

• Achieved selling 200 units within a year and was the top Sales Consultant for the quarter • Provided outstanding service to clients to maintain and extend relationships for future business opportunities

M

Specimen Technician III

Miraca Life Sciences

Aug 2014 - Oct 2017 (3 years 3 months)

• Assisted with verifying, examining, and labeling specimens in extreme detail • Complied with laws and regulations to company procedure and policy • Promoted from Technician 2 to Technician 3 because of strong work ethic and passion to succeed

Specimen Technician II

Quest Diagnostics

Feb 2010 - Jun 2014 (4 years 5 months)

• Collected, tested, processed specimen samples using appropriate labeling requirements • Recorded observations and findings according to procedure • Maintained a high level of detail and communication with the lab

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