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Kaxa Sesiashvili

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Operations Specialist
Geneva, Switzerland
Contact Kaxa regarding: 
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Résumé

Jobs verified_user 0% verified
  • T
    Operations Specialist
    Thrill Labs
    Mar 2025 - Feb 2026 (1 year)
    Managed day-to-day operational processes to ensure smooth platform performance. Monitored system activities, player flows, and operational KPIs. Identified and reported issues related to games, payments, or platform functionality. Coordinated with internal teams to resolve operational and technical cases efficiently. Ensured compliance with internal procedures, quality standards, and timelines. Supported continuous improvement of operational workflows and processes.
  • G
    Customer Service Specialist
    Gamdon
    Jan 2024 - Mar 2025 (1 year 3 months)
    Assisted players with account, payment, bonus, and technical inquiries. Responded to customer requests via live chat and ticketing systems. Explained casino, sportsbook, and esports rules clearly and professionally. Maintained a customer-focused approach to ensure positive user experiences. Troubleshot platform and transaction issues in a fast-paced environment.
  • SOFTSWISS
    VIP Support Specialist
    SOFTSWISS
    Apr 2023 - Nov 2023 (8 months)
    Provided high-priority, personalized support to VIP clients via chat and email. Resolved inquiries related to accounts, payments, bonuses, and promotions. Built long-term relationships with high-value customers through premium service. Collaborated with internal teams to resolve complex cases efficiently. Contributed to customer retention and satisfaction by maintaining high service standards.
  • Evolution
    Game Presenter
    Evolution
    Dec 2021 - Feb 2023 (1 year 3 months)
    Hosted live casino games in a professional studio environment for online players. Explained game rules and procedures clearly and confidently on camera. Operated game equipment such as cards, roulette wheels, and other live game tools. Interacted with players in real time while maintaining an engaging and professional presence. Followed strict company standards, timing, and compliance requirements.
Education verified_user 0% verified
  • Liberty University
    Bussines administration
    Liberty University
    Jan 2024
    Tbilisi, Georgia