K

Kaustav Basu

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Karnataka, India

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Résumé

Jobs verified_user 0% verified
  • ReSource Pro
    Senior Manager, Service Delivery Lead
    ReSource Pro
    Oct 2024 - Current (2 years 1 month)
    Develop and execute strategies to achieve business objectives and enhance service delivery. Lead, mentor, and develop high-performing teams, fostering a culture of collaboration and accountability. Identify and implement process improvements to increase efficiency and effectiveness. Build and maintain strong client relationships, ensuring satisfaction and addressing any issues promptly. Establish performance metrics and regularly assess team and individual performance. Oversee key projects, ensuring they are delivered on time, within scope, and within budget. Manage budgets and financial performance, ensuring alignment with organizational goals. Prepare and present reports on operational performance and strategic initiatives to senior leade
  • H
    Assistant Vice President, UK Centre of Excellence, Operations Management
    HSBC EDPI
    Mar 2022 - Oct 2024 (2 years 8 months)
    Oversee the day-to-day operations of multiple projects within the organization. Ensure operational excellence, adherence to service level agreements (SLAs), and achievement of key performance indicators (KPIs) such as productivity, quality, and efficiency. Implement process improvements and best practices to optimize workflows and deliver high-quality services to clients. Build and maintain strong relationships with clients by understanding their business needs, objectives, and expectations. Act as a primary point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction. Collaborate with clients to identify opportunities for service enhancements, upselling/cross-selling, and long-term partnership grow
  • A
    Operations Manager
    Accenture Solutions Private Limited
    Dec 2010 - Feb 2022 (11 years 3 months)
    Supervising and managing teams across different functions such as Customer Service, IT CSD, Procurement, HR OPS, Accounts Payable and Back-Office operations. Monitoring team performance metrics such as productivity, quality, and efficiency to ensure targets are met or exceeded. Conducting training programs to enhance skills and knowledge of team members, ensuring they are equipped to handle their roles effectively. Identifying areas for process improvement and implementing strategies to streamline workflows, increase efficiency, and reduce costs. Serving as a point of contact for clients, maintaining strong relationships, and addressing any issues or concerns promptly. Implementing quality assurance measures to maintain high standards of se
Education verified_user 0% verified
  • D
    Bachelors in Commerce
    Dr. DY Patil, Pune University
    Mar 2002 - Mar 2005 (3 years 1 month)