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Kaushiki Goel

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Mumbai, Maharashtra, India
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Résumé

Jobs verified_user 0% verified
  • Certifyos
    Customer Success Manager
    Certifyos
    Dec 2022 - Current (3 years 11 months)
    Managed a portfolio of high-value accounts, achieving a 95% customer retention rate by proactively addressing client needs and ensuring optimal product utilization Led onboarding and training sessions for new clients, resulting in a 30% reduction in time to value and increased customer satisfaction scores Spearheaded upsell and cross-sell initiatives, resulting in a 35% increase in revenue from existing accounts through targeted customer engagement and personalized solution offerings Analyzed customer feedback and usage data to identify trends, driving continuous improvement initiatives that enhanced product features and service delivery
  • I
    Business Development Executive
    Infybytes AI Labs Pvt. Ltd. (Homework App)
    Dec 2021 - Jul 2022 (8 months)
    Maintained a productive Workflow of leads in the CRM by timely tracking and reporting Maintained seamless transition of leads to Account executives during the sales process Onboarded 15+ Enterprise and SMB clients, ensuring their business needs were met
Education verified_user 0% verified
  • I
    ISB Online Digital Marketing and SEO Programme
    Sep 2024 - Dec 2024 (4 months)
  • D
    Digital Marketing Product Curriculum (Digipivot'24)
    Aug 2024 - Dec 2024 (5 months)
  • L
    Advanced General Management Program
    Liverpool Business School + IMT
    Dec 2022 - Oct 2024 (1 year 11 months)
  • U
    Bachelor In Commerce
    University OfAllahabad
    Jul 2014 - May 2017 (2 years 11 months)
  • F
    Fundamentals of Digital Marketing Google Ads Search Certification AI-Powered Shopping ads Certification Google Ads - Mea
  • A
    Performance Ads Certification
    AI-Powered