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Katya Alcalá
About
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Guadalajara, Jalisco, Mexico
Résumé
Jobs
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Operations SpecialistTrabaOct 2024 - Jul 2025 (10 months)Traba is a fast-growing New York-based startup that connects businesses with vetted workers through a mobile-first platform, streamlining workforce management and on-demand staffing. Managed day-to-day operational processes related to worker onboarding, compliance, and performance tracking, ensuring a seamless user experience for both businesses and job seekers. Played a key role in worker acquisition and recruitment, supporting candidate vetting, pipeline management, and improving conversion metrics across the funnel. Leveraged AI tools and internal dashboards to identify app performance trends and user pain points, contributing actionable insights to the product and engineering teams to drive app improvements. Collaborated cross-functiona- Quality Management and Process AnalystNissanMay 2023 - Oct 2024 (1 year 6 months)Working at Nissan Niños Héroes - one of the TOP 3 best performance dealers in Mexico and Latin America across all brands. About the role: Ensure the compliance and correct measurement of the KPIs (by department and for the entire dealer) in order to meet Nissan Mexico's monthly, quarterly and annual objectives. Adherence to the NSSW standard. Productivity, Efficiency and Customer Satisfaction Index. Close collaboration with the Quality and HR department Evaluation and analysis of the dealer's different departments (Ventas: Administración, Marketing, Entregas, Accesorios, Digital, Seminuevos, Servicio, Refacciones, Laminado y Pintura). Interviewing / screening of employees ensuring the completion of the processes established by Nissan Identi
- Operations Support Team / Tracking CoordinatorRJ LogisticsMay 2021 - May 2023 (2 years 1 month)RJ Logistics is a third-party logistics (3PL) provider offering truckload, expedited freight, flatbed specialized, cross-border, and drayage services across North America. Monitoring all the shipments from destination to origin, providing timely and accurate updates (Northeast of the United States, Canada and México). Ensure a pleasant experience for the customers / ensure the safety of the shipments. Inbound and outbound calls and emails. Track and trace with the previously assigned carriers (Verify the shipments' documentation in order to avoid any mistakes or missing files for the dispatch). Support with miscellaneous projects & assignments. Facilitate and maintain key relationships with carriers, vendors and customers. Manage service is
Education
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- AAI Essentials for BusinessAug 2025 - Nov 2025 (4 months)
- SSAP University AllianceFeb 2020 - Jun 2020 (5 months)Instruction in Human Resource software management, database and business training
- TTOEFL IBTJan 2020 - Dec 2020 (1 year)C1 Level
- China, Hong Kong and the World EconomyThe Chinese University of Hong KongJan 2019 - Dec 2019 (1 year)
- International Business and ManagementSingapore Management UniversityJan 2019 - Dec 2019 (1 year)
- ZCorporate FinanceZagreb School of EconomicsJan 2018 - Dec 2018 (1 year)
- DDELF B2 in french languageJul 2016
- IBachelor International BusinessInstituto Tecnologico de Monterrey (ITESM)Jan 2016 - Dec 2020 (5 years)