Katina Garzon Virtual Assistant and Customer Service

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Research Assistant

Cpita Works Bilingual Virtual Assistants in Mexico

Mar 2023 - Current (3 years 8 months)

Bilingual Assistant

Capita

Mar 2023 - Nov 2023 (9 months)

• Agenda managing and scheduling meetings
• Travel and accommodation arrangements
• Travel and Expenses management
• Project assisting in new Hotel Oppenings
• Translations English-Spanish

Executive Assistant

McKinsey Company

Oct 2018 - Nov 2022 (4 years 2 months)

Executive Assistant to Partner

McKinsey & Company

Oct 2018 - Nov 2022 (4 years 2 months)

Position: Executive Assistant to Partner
• Acting as the point of contact among executives, employees, clients and other external partners
• Managing information flow in a timely and accurate manner. Handling confidential and personal partner information.
• Managing executives' calendars and set up meetings. Scheduling calls and events in a timely manner.
• Make travel and accommodation arrangements. Rack daily travel and medical expenses as well as prepare weekly, monthly or quarterly meetings, calls and videoconferences globally.
• Format information for internal and external communication – memos, emails, presentations, reports/ Translations.

A

Bilingual Administrator (LATAM

ANIXTER INTERNATIONAL

Jul 2014 - May 2018 (3 years 11 months)

Position: Bilingual Administrator (LATAM Support) 2016-2018
• Concur Travel & Expenses Trainer●
• Communication facilitator link between corporate (USA) and Latin America (14 countries) English-Spanish.
• Administrator/contact with Global Travel Agency - Preparation of itineraries, reservations, payments, open balances, frequent flyer web portals, corporate miles, car rental.
• Coordination and implementation of the new SAP Concur expenses system in Latin America: Collection of information, documentation and approvals for the execution of the project.
• Performing training material such as bilingual manuals and guidance support.
• Trainer- On Site and Skype or Webinar - expense verification and travel man

Administrator

Anixter

Jun 2014 - Jun 2018 (4 years 1 month)

Travel and expenses supervisor/ Concur Trainer

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Executive VP Assistant

Jan 2014 - Jan 2016 (2 years 1 month)

• Provide executive level bilingual administrative support to multiple Directors, VP´s and CEO.
• Maintain executive´s appointment schedule by planning and scheduling meetings, conferences and travel itineraries
• Process expense reports ensuring a strict confidential managing. Contracts review and follow up.
• Secures information by completing data base backups- customers and vendors information.
• Events organization and logistics follow up (internal and external).
• Maintain office supplies inventory, catering and events organization, company cell phones administration, janitor personnel.
• T&E general support – All employee´s expense reporting supervision, receipts validation and submission, manage re

Office Administrator

McCain Foods

Jun 2012 - Jun 2014 (2 years 1 month)

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Trainee / Volunteer

RENAISSANCE HOTEL VANCOUVER BC

Jan 2012 - Feb 2012 (2 months)

Position: Event planning & catering
• Assist the Event Manager in all aspects of planning and execution of events.
• Manage departmental administrative and communication systems support.
• Contacting contractors and suppliers, obtaining quotes and issuing purchase orders maintaining records.

M

Office Manager / Executive Assistant

McCain Foods México

Jan 2012 - Jan 2014 (2 years 1 month)

• SAP AP Training / Travel & Expenses - New Brunswick Canada 2014
• T&E SAP Super User – Training employees on the new tool management, expense report submission, Amex card program, communication updates English and Spanish.
• Accounts Payable Role - Review all invoices for appropriate documentation and approval prior to payment. process check requests, audit and process credit card bills, travel advances, assisting in month end closing.
• Office Manager / Executive Assistant - Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement, purchasing procedures, office supplies inventory.
• Front Desk managing. Handling housekeeping and courier staff, planning and scheduli

Analyst

Acuity Brands

Oct 2008 - Oct 2011 (3 years 1 month)

A

Sales Analyst / Customer Service support

Acuity Brands Lighting

Jan 2008 - Jan 2011 (3 years 1 month)

• Hyperion training – Atlanta Georgia 2009
• Sales Information - pivot tables, charts, PP presentations. Reporting – Inventory stock levels.
• Customer service - order tracker following delivery timelines, agenda control, conferences, PO process.

E

Customer Care Executive BETE

Ericsson Telecom, SA de CV

Jan 2007 - Jan 2008 (1 year 1 month)

• Booking Tool Training – Montreal Canada 2007
• Customer service / Administrative support.
• Logistics and Coordination of test environments scheduling for the customers, work planner.

Business Analyst

Ericsson

Aug 2006 - Aug 2008 (2 years 1 month)

Executive Management Assistant

PRICEWATERHOUSE COOPERS SC

Jun 2005 - Jun 2006 (1 year 1 month)

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Assistant To The Director

HOTEL VILLA DEL CONQUISTADOR

Jan 2003 - Jan 2005 (2 years 1 month)

H

Executive Assistant

HOTEL VILLA DEL CONQUISTADOR

Jan 2003 - Jan 2006 (3 years 1 month)

Position: Executive Assistant
• Managing General Director (owner) calendar, scheduling meetings and conferences, travel arrangements, event and convention managing, follow up to the VIP customers program, office supplies, petty cash management.
• Front desk clerk - process and assist with check-in, check-out of guests, ensuring all procedures are adhered too. Daily liaison with departments such as food & beverage and housekeeping for guest movements, requests and activities.

Katina Garzon

About

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Katina Garzon

About

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