Katia Hernández Vázquez

LATAM product manager

Tienda Pago

Jul 2022 - Jan 2023 (7 months)

Transformation and BPO manager

The Adecco Group

Aug 2021 - Aug 2022 (1 year 1 month)

- Lead transformation of group's business model internally and external at all levels; as well as the sale and implementation of BPO projects for Top customers; mainly Industry, Logistic and Healthcare sectors - Creation and application of the business model in Grupo Adecco México

Continuous improvement manager

The Adecco Group

Mar 2021 - Aug 2021 (6 months)

- Onsite accounts support (specialized staff) - Implementation and improvement in talent acquisition and personnel administration processes - Design and spokesperson at high levels internally and customers of the results obtained through dashboards and executive presentations

B

Global solutions development leader

Brink's Incorporated

Jun 2019 - Apr 2021 (1 year 11 months)

- Design, development and launch of new E2E products focused on finantial products and customer experience - Global E2E manager before operational teams and managers for the implementation of new solutions - Work together with IT PM for the integration of all technological development that includes new products (platforms, software, mobile applications, among others) - Work together with BI for segmentation, customer journey, target market and brand integration related to new products

B

Sr. continuous improvement agent in financial business solutions

Brink's Incorporated

May 2017 - Jul 2019 (2 years 3 months)

- Generation and operation of the processes for the business line - Positioning of +2k smart devices - Training to operational areas of field operation - Training and technical advice to clients and sales force - Work together with Product to design new solutions - Continuous improvement projects in the business line

G

Head of quality control and assurance

Grupak

Jan 2015 - Dec 2015 (1 year)

- Quality assurance throughout the life cycle of the product - Attention and follow-up to complaints and action plans with clients to improve the performance of the products - Generation and application of KPI's for the area's lines of responsibility - Generation and application of processes for ISO 9001 certification

G

Project and new products engineer

Grupak

Jan 2014 - Dec 2014 (1 year)

- Analysis and detection of opportunities to generate continuous improvement projects, mainly in production processes - Market research for the development of new products, as well as its development - Use of statistical methods and design of experiments for improvement and application in production processes

U

Teaching basic and high school level in different subjects, mainly in humanities and sciences

Universidad La Salle de Pachuca

Jan 2010 - Jan 2014 (4 years 1 month)

- Regularization of high school students in the area of sciences and humanities - Teaching illiterate children and adults to introduce them and help them adapt to today's world

Katia Hernández Vázquez

About

Detail

Timeline

Résumé