Kathya Palacios

Sales Agent

Tendril

Jan 2025 - Jan 2026 (1 year 1 month)

• Serve as primary liaison between school districts, parents, and internal teams to schedule and coordinate
transportation services aligned with district needs.
• Leverage bilingual fluency (English/Spanish) to bridge communication gaps and ensure clarity, trust, and
engagement across diverse stakeholder groups.
• Provide personalized outreach and support to families, offering clear explanations, addressing concerns, and
building lasting trust.
• Track and document all client interactions, follow-ups, and issue resolution to maintain service quality and
accountability.

4

Sales Development Representative

4MATIV

Jan 2024 - Jan 2025 (1 year 1 month)

• Conducted 80 - 100+ daily outbound calls and 30+ multichannel touchpoints (email, LinkedIn) to
generate qualified sales opportunities.
• Prospected and identified B2B leads through market research, targeting key decision-makers and high-
potential accounts.
• Qualified inbound and outbound leads through discovery calls, ensuring alignment with ideal customer
profile (ICP) before handoff to Account Executives.
• Scheduled and coordinated product demos, consistently contributing to pipeline growth and revenue
targets.
• Executed outbound sales strategies including cold calling, cold emailing, and social selling
• Maintained accurate and up-to-date records in CRM systems (e.g., Salesforce, HubSpot

D

Doctor on Dental Surgery

DENTICKA Specialized Dental Clinic

Jan 2024 - Jan 2025 (1 year 1 month)

• Managed scheduling, resource allocation, personnel coordination, and operational workflows.
• Designed and optimized workflows to enhance efficiency and maximize the capabilities of a team of 7-10 employees.
• Performed up to 200 preventive, rehabilitative, and oral health promotion treatments per month, generating a
minimum net revenue of $300,000 MXN for the clinic.
• Conducted treatment follow-ups, captured professional clinical photographs, and maintained comprehensive
patient records, including medical histories and structured photographic documentation.
• Established personalized patient communication strategies through calls and text messages, fostering trust and
commitment.
• Applied active

P

Clinical Executive Assistaint

PREVIDENTAL Dental Clinic

Jan 2023 - Jan 2024 (1 year 1 month)

• Maintained high standards of professionalism, work ethics, and adaptability under pressure.
Supported dental procedures across multiple specialties, working alongside pediatric, periodontal, orthodontic,
endodontic, and oral surgery professionals.
• Spearheaded the organization and dissemination of promotional materials to enhance the clinic's public image.
• Managed inventory control, implemented efficient supply chain strategies, and forecasted material demand
based on clinic needs.

Operations Coordinator

Little Caesars

Jan 2020 - Jan 2021 (1 year 1 month)

• Received comprehensive training in all core operational areas, mastering procedures, values, and corporate vision.
• Promoted to cashier management within a month, demonstrating proficiency in production and operational
procedures.
• Led the cashier team, developed sales projections, and implemented coordination strategies to achieve monthly
financial goals.
• Contributed to the branch achieving top regional sales and receiving outstanding customer feedback.

General Employee

Dairy Queen

Jan 2018 - Jan 2019 (1 year 1 month)

• Trained in all production areas, excelling in customer service roles and maintaining a position in cash operations
due to exceptional customer satisfaction ratings.
• Recognized for a positive and professional demeanor, enhancing the company's public image and customer
experience.

About

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Timeline

Résumé

Kathya Palacios

About

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Behavioral traits