Kathya Palacios

Sales Agent

Tendril

Jan 2025 - Jan 2026 (1 year 1 month)

• Serve as primary liaison between school districts, parents, and internal teams to schedule and coordinate transportation services aligned with district needs. • Leverage bilingual fluency (English/Spanish) to bridge communication gaps and ensure clarity, trust, and engagement across diverse stakeholder groups. • Provide personalized outreach and support to families, offering clear explanations, addressing concerns, and building lasting trust. • Track and document all client interactions, follow-ups, and issue resolution to maintain service quality and accountability.

4

Sales Development Representative

4MATIV

Jan 2024 - Jan 2025 (1 year 1 month)

• Conducted 80 - 100+ daily outbound calls and 30+ multichannel touchpoints (email, LinkedIn) to generate qualified sales opportunities. • Prospected and identified B2B leads through market research, targeting key decision-makers and high- potential accounts. • Qualified inbound and outbound leads through discovery calls, ensuring alignment with ideal customer profile (ICP) before handoff to Account Executives. • Scheduled and coordinated product demos, consistently contributing to pipeline growth and revenue targets. • Executed outbound sales strategies including cold calling, cold emailing, and social selling • Maintained accurate and up-to-date records in CRM systems (e.g., Salesforce, HubSpot), tracking pipeline activity and performance

D

Doctor on Dental Surgery

DENTICKA Specialized Dental Clinic

Jan 2024 - Jan 2025 (1 year 1 month)

• Managed scheduling, resource allocation, personnel coordination, and operational workflows. • Designed and optimized workflows to enhance efficiency and maximize the capabilities of a team of 7-10 employees. • Performed up to 200 preventive, rehabilitative, and oral health promotion treatments per month, generating a minimum net revenue of $300,000 MXN for the clinic. • Conducted treatment follow-ups, captured professional clinical photographs, and maintained comprehensive patient records, including medical histories and structured photographic documentation. • Established personalized patient communication strategies through calls and text messages, fostering trust and commitment. • Applied active listening and prioritization strategies

P

Clinical Executive Assistaint

PREVIDENTAL Dental Clinic

Jan 2023 - Jan 2024 (1 year 1 month)

• Maintained high standards of professionalism, work ethics, and adaptability under pressure. Supported dental procedures across multiple specialties, working alongside pediatric, periodontal, orthodontic, endodontic, and oral surgery professionals. • Spearheaded the organization and dissemination of promotional materials to enhance the clinic's public image. • Managed inventory control, implemented efficient supply chain strategies, and forecasted material demand based on clinic needs.

Operations Coordinator

Little Caesars

Jan 2020 - Jan 2021 (1 year 1 month)

• Received comprehensive training in all core operational areas, mastering procedures, values, and corporate vision. • Promoted to cashier management within a month, demonstrating proficiency in production and operational procedures. • Led the cashier team, developed sales projections, and implemented coordination strategies to achieve monthly financial goals. • Contributed to the branch achieving top regional sales and receiving outstanding customer feedback.

General Employee

Dairy Queen

Jan 2018 - Jan 2019 (1 year 1 month)

• Trained in all production areas, excelling in customer service roles and maintaining a position in cash operations due to exceptional customer satisfaction ratings. • Recognized for a positive and professional demeanor, enhancing the company's public image and customer experience.

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