Kathya Johanna Ayala Marin

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Workers' Compensation Scheduling Assistant

Procare

Jul 2025 - Mar 2026 (9 months)

• Coordinated transportation and interpreter services for medical appointments for workers' compensation cases, ensuring timely case progression. • Served as primary point of contact between case managers, adjusters, medical providers, and injured workers. • Maintained accurate case documentation and handled sensitive medical information with strict confidentiality.

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Medical Administrative Assistant and Care Coordinator

Chaparral Medical Group

Jul 2023 - Jun 2025 (2 years)

• Coordinated medical appointment like consultations, follow-ups, imaging, and specialty services to ensure continuity of patient care. • Managed medical records, prior authorizations, and insurance communications to support efficient case handling. • Acted as primary point of contact between patients, providers, insurance representatives, etc.

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Legal Case Intake and Administrative Support (Part-Time)

Ortiz Law Offices

Apr 2023 - Dec 2025 (2 years 9 months)

As a Legal Case Intake and Administrative Support professional, I conducted client intake interviews and gathered essential case details to bolster defense strategies and prepare for special hearings for attorneys. I collected, reviewed, and organized legal documentation to support alternative detention measures, ensuring that all materials were meticulously prepared for court proceedings. Additionally, I managed client communication, appointment scheduling, and structured both physical and digital case files to facilitate organized case handling. My experience in lead conversion was instrumental in successfully converting potential leads into new clients for the law firm, leveraging my sales skills to enhance client engagement. Furthermore

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Consecutive Medical Interpreter

Language Line Solutions

Apr 2022 - Jul 2023 (1 year 4 months)

• Provided real-time medical interpretation for workers' compensation and healthcare calls. • Facilitated clear communication between providers, patients, and insurance representatives. • Ensured accuracy and confidentiality when handling sensitive medical information.

Medical Support Representative

Cigna

Dec 2020 - Apr 2022 (1 year 5 months)

• Managed prescription cases, prior authorizations, and appeals, ensuring timely resolution. • Coordinated with medical providers to obtain and organize clinical documentation. • Maintained compliance with HIPAA and internal documentation standards.

Kathya Johanna Ayala Marin

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