Katherine Juliet Matute Implementation Project Manager | Onboarding Specialist

Jobs 0% verified

Implementation Project Manager @ Passport

Passport

Sep 2024 - Current (2 years 1 month)

Passport is an international solutions provider that combines internationalization technology, in-house global logistics services, the shipping & compliance expertise needed to help ecommerce brands profitably grow. As an Onboarding Specialist at Passport, a logistics company, I facilitate smooth integration for new clients by guiding them through setup, training them on our services, and providing ongoing support to ensure a seamless transition and optimal use of our logistics solutions.
Implementation Manager

Whip Around

Jun 2022 - Sep 2024 (2 years 4 months)

• Solid background of 2 years in the transportation industry, I’ve excelled in delivering exceptional onboarding process to each customer.
• In December 2023, I embraced a new role as the Admin of Gainsight (CSM Software).
Chat Customer Support

Whip Around

Jan 2022 - Jun 2022 (6 months)

• The 6 months I started as a customer service agent through chat communication.
• Technical support
• Ticket creation
Customer Service Representative

StarTek

Feb 2019 - Dec 2021 (2 years 11 months)
I

Control de inventario

Imrecoh

Jun 2017 - Feb 2019 (1 year 9 months)
I

Maestro de enseñanza primaria

Instituto Bilingüe Santos Chinchilla

Jan 2017 - Oct 2017 (10 months)
Representante del servicio de atención al cliente

Allied Global

Jan 2016 - Dec 2016 (1 year)

Education 0% verified

Katherine Juliet Matute