K

Katherine Anne Hubbard Lopez

About

Detail

Metro Manila, Philippines

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • H
    Assistant Manager for
    HSBC Philippines
    Mar 2025 - Jul 2025 (5 months)
  • H
    Assistant Manager for Operations – Singapore Collections
    HSBC Electronic Data Processing (Philippines), Inc.
    Mar 2024 - Jun 2025 (1 year 4 months)
    • Managed a team of 7 collectors, driving performance through coaching and process improvement, ensured quality, compliance, and customer satisfaction while handling high-risk accounts and advocated for continuous improvement and team development. • Manage daily team logistics including break schedules, leave requests, and off-phone time to ensure optimal staffing and continuous customer support within defined service levels. • Monitor and manage monthly team shrinkage to align with business targets and operational goals. • Review individual and team KPIs regularly to identify performance gaps, provide feedback, and implement action plans for improvement. • Prepare and write detailed month-on-month, mid-year, and annual performance ass
  • C
    Collections Associate
    Jul 2020 - Mar 2024 (3 years 9 months)
    Handled front-end to late-stage collections, assessing financial situations and offering fair solutions. Delivered consistent customer experience while adhering to HSBC standards.
  • U
    Collections Associate
    UK Repayment Services
    Aug 2017 - Jul 2020 (3 years)
    Handled Closed accounts, assess customer situations to better understand their financial circumstances to look for treatment options that will help them manage their debt. Conducted collections activities for UK accounts with empathy and financial insight.
  • H
    Customer Associate
    HSBC Australia & M&S Accounts
    Jun 2010 - Dec 2016 (6 years 7 months)
    Delivered excellent phone-based customer service and promoted digital banking solutions.
  • E
    Customer Service Representative III
    E-PLDT Parlance
    May 2005 - Mar 2008 (2 years 11 months)
    Provided first-line support to customers in telecom services with attention to detail and speed.
  • V
    Events Coordinator
    Vibal Group of Companies
    Jun 2003 - Jun 2004 (1 year 1 month)
    Facilitated book exhibits and seminars; managed logistics and event coordination.
Education verified_user 0% verified
  • S
    SDM Certified
    Nov 2023
  • L
    Lean Six Sigma Yellow Belt
    Feb 2022
  • Far Eastern University
    Bachelor of Arts
    Far Eastern University
    Jun 1999 - Mar 2003 (3 years 10 months)