Operations Supervisor – Senior Medical Coordinator
Assist America of the Philippines, Inc.
Jan 2011 - Dec 2014 (4 years)
• Acted as a crucial link bet ween patients, members, medical
providers, and client insurance companies; managing patient
care logistics such as scheduling appointments, medical record
procurement and organization, transport arrangements, and
ensuring efficient, high-quality service, often supporting
international specialized healthcare teams.
• Led frontline team to ensure efficient daily operations, including
medical case monitoring and management, insurance
verification, and service level adherence.
• Managed performance, handled escalations and ensured HIPAA
compliance and regulations.
• Provided coaching, performance feedback and training to
enhance skills