Katherine Giselle Antonio Cortes

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Senior Customer Success Specialist

The Alvi Group

Feb 2024 - May 2024 (4 months)

Functions: • Ensure the team operations. • Support the team in the fulfillment of the sales protocol, use of company's platforms, and target achievement. • Team supervision. • Keep performing and supporting the functions assigned in the previous role, seeking customer loyalty.

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Customer Success Specialist

The Alvi Group

Oct 2023 - Jan 2024 (4 months)

Functions: • Supported customers from USA with the services provided by the company. • Contacted multiple clients from California and Washington State by call, e-mail and text message in order to sell the company's services. • Market opening and positioning the company in a Washington State. • Schedule management and compliance of targets with the established goal. Work Achievements: ✓ Customer satisfaction and loyalty due to good service

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Independent professional

GNA ASOCIADOS S.A.S.

Feb 2020 - Current (5 years 6 months)

- Entrepreneur with a leading company specializing in the purification of water and air with innovative products that provide health, savings, and care for the environment, in the same way, we create business networks to develop each part of the team.

Business strategy analyst

Scotiabank Colpatria S.A

Aug 2018 - Feb 2020 (1 year 7 months)

- Lead and management of the first Advisors Town Hall and Annual Sales Meeting. ✓ Creation and design of more efficient and friendly management reports for taking action. ✓ Participation in the integration process between Citibank and Colpatria Multi - Managed key liability and asset indicators, resulting in policy decisions to improve profitability. Edited the media, reports and commercial presentations addressed to stakeholders. - Monitored and managed the shift system in offices nationwide with an intelligent system.

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Non-Retail policy and portfolio management training professional

Colpatria Multibanca del Grupo Scotiabank

Jul 2017 - Jul 2018 (1 year 1 month)

- ✓ Lead and create time reduction and process improvement between 57% and 91% ✓ Coordination and implementation of the local provisioning budget for the Non-Retail Policy and Portfolio Management area. - Data managed for regulatory and non-regulatory reports requested for monitoring the commercial portfolio locally (Colombia), and support BNS information requirements (Scotiabank-Toronto). - Coordinated and implemented the local provisioning budget.

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Cash management and customer service

CS.FF.MM.

Nov 2016 - Dec 2017 (1 year 2 months)

- ✓ Customer satisfaction and loyalty because of good service. - Ensured the operations of a cashier unit. Received, delivered, and kept in the custody cash and valuable documents, to achieve revenue collection for the institution.

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Support review assistance

UMNG, Research Center.

Nov 2015 - Feb 2016 (4 months)

- Develop a system to manage the data - Developed the social practice (200-hour intensity) as an assistant for the review of supports for convocation 737 of Colciencias, where support was given to the internal audit of research groups and their members.

Katherine Giselle Antonio Cortes

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Katherine Giselle Antonio Cortes