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Katerin Toro

About

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Bogota D.C., Colombia

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Pie Insurance
    Billing Specialist & Policy Auditor / Underwriter Specialist Tier 2
    Pie Insurance
    Jun 2024 - Current (2 years 5 months)
    • Handled effective dates, payment plans, and Broker of Record (BOR) updates. • Leadership contributions: supervised performance, mentored new agents, prepared performance reports, and proposed process improvements for collections.
  • S
    Collections & Customer Service Representative
    Sutherland Global (Capital One)—
    Sep 2022 - Feb 2024 (1 year 6 months)
    • Leadership contributions: coordinated small work cells, led daily stand-ups, tracked billing and quality KPIs, and mentored junior analysts. • Leadership contributions: created individual improvement plans, facilitated group workshops, and reinforced a results-driven culture.
  • A
    Trainer & KPI Monitoring Specialist
    ATENTO CO
    Jan 2020 - Sep 2022 (2 years 9 months)
    • Trained and developed customer service teams in service methodologies
Education verified_user 0% verified
  • L
    High School Diploma
    Las Mercedes IED
  • Universidad EAN
    Modern
    Universidad EAN