Katerine Cedeño Sosa  new_releases

My professional experience spans roles in social media management, customer service, and technical support. Currently, I work as a VIP Influencer Service Executive at GLOBAL MEDIA REVIEW, where I provide comprehensive support to exclusive talent, manage daily emails, negotiate and follow up on campaigns, create content, and ensure transparent communication regarding payments. Additionally, I handle administrative tasks such as reporting, budgeting, and database management. Previously, at Lucena Management LLC, I served as Social Media Manager and Influencer Manager, developing public relations strategies, negotiating collaborations, and managing business communications via email. I also have experience in customer support, assisting users with subscriptions, payments, and problem resolution, always maintaining an empathetic and professional tone. In the technical field, I worked as Administrative Deputy Manager in Caracas, where I managed sales related to computer systems and telecommunications, advised clients on equipment selection and optimization, and led activities related to virtual team management and data analysis through predictive models and machine learning. This involved collaborating closely with multidisciplinary teams and communicating technical findings to non-specialized audiences.