Kate Gyang

C

Virtual Office Support, Operations

Cybersecurity at Labfour (Remote)

Jul 2024 - Current (1 year 10 months)

• Provide administrative and operational support. • Manage employer and candidate onboarding, including interview scheduling and compliance. • Develop SOPs, process guides, and training materials for internal and external stakeholders. • Oversee interview preparation, job fairs, and training coordination for BPOs. • Track hiring progress and maintain structured documentation on Microsoft Teams. • Collaborate with IT, HR, and external partners to streamline operational workflows, including assisting the technical team in testing and troubleshooting to enhance system efficiency and support operational success.

C

Research Assistant (Enumerator)

Centre for Communication and Social Impact

Nov 2022 - Jan 2023 (3 months)

Data Collection

I

Customer Support Representative

Inno Supps (Remote)

Feb 2022 - Jul 2024 (2 years 6 months)

• Answering customers' emails using Zendesk, ensuring timely and accurate responses to inquiries. • Updating customer records on Shopify and Excel spreadsheets to maintain accurate and organized information. • Resolving queries and escalating issues on Slack to ensure efficient communication and problem resolution. • Tracking orders and transactions to provide customers with up-to-date information on their purchases. Additionally, I maintained confidentiality regarding customer information, which was crucial in building trust and ensuring compliance with data protection standards. Furthermore, enhancing customer satisfaction was a key goal in my role.

R

Administrative Assistant

RESLARC Group Nigeria Limited,

Jan 2021 - Aug 2021 (8 months)

• Prepared reports, presentations, meeting minutes and other documents as needed. • Addressed client's inquiries and complaints in a professional manner. • Implement and monitor administrative policies and procedures. • Assist in recruitment, onboarding, and training of new staff. • Oversee procurement of office supplies, equipment, and services. • I Handled correspondence, emails, phone calls, and inquiries efficiently.

F

Inventory Management Associate

Faxx Supermarket and Trading Store,

Apr 2019 - May 2021 (2 years 2 months)

• Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions. • Performed data entry and completed proper paperwork, ensuring accuracy in all documentation. • Recorded information, shortages, and discrepancies to keep records current and accurate. • Drafted concise and accurate reports detailing inventory, trends, and sales for distribution to upper management and use in strategic planning. • Utilized database management skills to maintain and organize inventory data effectively, enhancing the accuracy of reports and decision-making processes. • Applied troubleshooting abilities to resolve discrepancies and issues in inventory records, ensuring smooth operations and minimizing e

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