Kate Feeley

Senior Account Manager

Carenet Health

Sep 2024 - Current (1 year 10 months)

• Lead executive-level client relationships within the healthcare ecosystem, building trust and alignment across multilevel networks. • Partner with C-suite leaders to deliver client satisfaction and retention, ensuring alignment with long-term strategic goals. • Negotiate contracts, manage high-stakes discussions, and resolve conflicts with diplomacy and empathy. • Drive revenue growth through business development initiatives, identifying opportunities to expand services within existing accounts. • Collaborate with clients on joint business planning, leveraging healthcare insights to craft tailored solutions. • Provide strategic leadership in change management initiatives, applying data-driven insights to improve outcomes. • Recogni

Customer Success Manager

Fortive

Aug 2021 - May 2023 (1 year 10 months)

• Manage $1.5M B2B portfolio with 104–110% ARR retention rates. • Exceeded upsell quota at 160% attainment in 2022 through consultative sales strategies. • Delivered award-winning client success outcomes, recognized for excellence in retention and growth. • Oversee onboarding, post-sale relationship management, and ongoing customer health monitoring. • Develop and present onboarding decks to align client teams on timelines and objectives. • Coordinate cross-functional resources to ensure seamless implementations and account satisfaction. • Identify upsell and cross-sell opportunities, consistently expanding portfolio value.

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Senior Relationship Manager / Global Strategist

JT Foxx Organization

Jan 2012 - Jan 2016 (4 years 1 month)

• Managed international B2C portfolio valued at $1M–$3M, ensuring client success and satisfaction. • Oversaw vendor and coaching client relationships, optimizing engagement and program outcomes. • Improved B2B relationships with seminar firms, introducing high-value education products. • Designed client goals and strategies, aligning coaching delivery with measurable business objectives. • Negotiated contracts valued between $5K–$60K across B2C and B2B clients. • Traveled internationally as part of an elite strategy team, securing new business and strengthening partnerships.

Account Manager

Exact Data

Jan 2009 - Jan 2011 (2 years 1 month)

• Managed 1,000+ B2B and B2C client accounts for a nationwide data provider. • Processed and fulfilled thousands of data orders with high accuracy and efficiency. • Partnered with programmers to implement database improvements, increasing client productivity. • Built relationships with established data providers to support quality delivery and client satisfaction.

M

Assistant Community Association Manager

Melrose-Sovereign Company

Jan 2007 - Jan 2009 (2 years 1 month)

• Supported management of 27 developer-controlled HOAs, handling vendor relations and property inspections. • Logged, tracked, and resolved maintenance requests, violations, and board inquiries. • Attended association meetings, ensuring proper documentation and follow-up. • Coordinated vendor evaluations and resolved homeowner complaints.

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Florida Licensed Mortgage Broker

Professional Team Mortgage

Jan 2005 - Jan 2007 (2 years 1 month)

• Originated and closed residential mortgage loans, managing end-to-end process from introduction to closing. • Built referral networks with bankers, realtors, CPAs, and credit counselors. • Partnered with title, escrow, and underwriting teams to ensure timely closings.

Refinance Specialist

Ameriquest Mortgage

Jan 2003 - Jan 2005 (2 years 1 month)

• Specialized in mortgage refinancing, guiding clients through qualification and loan closing. • Cultivated referral business through strong relationship management.

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