Kate Danford

Kate Danford

About

Detail

Account Manager | Graphic Design | Visual Artist | Customer Service
North Carolina, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Account Manager
    Allegra Print and Imaging
    Mar 2025 - Current (1 year 2 months)
    • Engaged with customers to determine printing needs and collaborated with graphic designer, production manager, and vendor for accurate and timely order completion. • Managed client accounts, ensuring satisfaction and repeat business through exceptional service and attention to detail.
  • I
    Customer Service Representative/Project Manager
    Immedia Print
    Jan 2022 - Apr 2025 (3 years 4 months)
  • The UPS Store
    District Manager
    The UPS Store
    Mar 2021 - Feb 2022 (1 year)
  • The UPS Store
    Manager
    The UPS Store
    Aug 2019 - Mar 2021 (1 year 8 months)
  • K
    Graphic Designer
    Kate Danford Designs
    Mar 2019 - Current (7 years 2 months)
    • Collaborated with clients to understand design needs and goals, utilizing Adobe Photoshop, Illustrator, and InDesign to create logos, t-shirt designs, web images, social media images, flyers, posters, and business cards. • Successfully met client expectations by delivering high-quality design solutions that aligned with their brand identity and vision. • Emphasized customer support as a fundamental aspect of my freelance work, fostering positive relationships with clients to gain a deeper understanding of their vision and requirements, which ultimately enhanced my ability to create tailored design products that effectively meet their needs.
  • FedEx Office
    Interim Store Manager
    FedEx Office
    Nov 2018 - Mar 2019 (5 months)
  • FedEx Office
    Assistant Manager
    FedEx Office
    Jun 2018 - Mar 2019 (10 months)
  • The UPS Store
    Staff Development Coordinator
    The UPS Store
    Nov 2017 - Jun 2018 (8 months)
    -Coach and develop staff on daily operations of The UPS Store -Engage with customers and drive sales -Assist with graphic design and print jobs
  • C
    Freelance Graphic Designer
    County Lines Clothing
    Oct 2016 - Jun 2020 (3 years 9 months)
    Work with owner of company to create images for clothing as well as flyers and posters
  • B
    Freelance Graphic Designer
    Big Time Little City
    Jan 2016 - Aug 2019 (3 years 8 months)
    Work alongside owner to create design images for company. -logo -business cards -Web content -posters -T-shirt’s
  • The UPS Store
    Graphic Designer and Office Manager
    The UPS Store
    Oct 2014 - Nov 2017 (3 years 2 months)
    Engage with customers to help determine needs and provide welcoming and friendly environment. Offer best solution for customers whether it be packaging, shipping, designing, printing, faxing or notary. Complete daily, weekly, and monthly paperwork and bookkeeping. Stay educated and informed on latest changes in all areas of business.
  • A
    Shift Manager
    Arbys Restaurant Group Inc
    Jun 2014 - Dec 2014 (7 months)
    -Engage with customers to build relationships and determine needs -Delegate tasks as needed to ensure customers' needs are met -Ensure product being distributed to customers is quality product
  • Foot Locker
    Store Manager
    Foot Locker
    Jul 2009 - Mar 2014 (4 years 9 months)
    As a Store Manager, I created a friendly, inviting environment for customers through engaging customer service. I recruited, hired, and trained associates, leading and managing them to become successful in their positions and ready for promotion. I made necessary visual merchandising changes to the store and checked in and ran daily shipments. I was knowledgeable of the business and made decisions to help improve operations. Additionally, I utilized customer support skills to build strong relationships with customers, leading by example to show employees how to engage, actively listen, and offer products that meet customer needs. I also handled all customer troubleshooting, addressing any issues with products or negative experiences, and wo
  • Foot Locker
    Assistant Manager
    Foot Locker
    Sep 2007 - Jul 2009 (1 year 11 months)
    - Created a friendly and engaging environment for customers, fostering a welcoming atmosphere that encouraged repeat visits. - Coached other associates in operational tasks and loss prevention, ensuring adherence to best practices and enhancing team performance. - Made necessary visual merchandising changes to the storefront to attract customers and improve sales. - Checked in and ran daily shipments, maintaining efficient inventory management. - Utilized CRM skills to build strong customer relationships through exceptional service, contributing to customer retention by ensuring quality interactions. Actively listened to customer feedback, addressing negative experiences with understanding and providing effective resolutions within poli
  • K
    Visual Artist
    Kate Danford Designs
    Mar 2007 - Current (19 years 2 months)
  • S
    Waitress/Hostess/Cashier
    Sals Restaurant
    Apr 2006 - Jun 2007 (1 year 3 months)
    - greet and seat customers - create relaxing and fun environment - take care of customers' needs - stay aware of co-workers' needs and help as needed
Education verified_user 0% verified
  • T
    Associate's degree, Graphic Design
    The Art Institute of PittsburghOnline Division
    Jan 2011 - Jan 2014 (3 years 1 month)