K

Kat Coronel

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Quito, Pichincha, Ecuador
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Résumé

Jobs verified_user 0% verified
  • Interpretia
    AMN Healthcare Language Services
    Remote Medical Interpreter
    Interpretia, AMN Healthcare Language Services
    Nov 2024 - Current (1 year 11 months)
    • Deliver real-time bilingual communication between patients and healthcare professionals through phone and video.
    • Build trust and rapport with patients while ensuring clear, accurate communication in high-pressure situations.
    • Resolve communication barriers to improve the customer experience and facilitate successful outcomes.
    • Manage multiple interactions daily while maintaining accuracy, professionalism, and HIPAA compliance.
    • Demonstrate active listening, empathy, adaptability, and problem-solving in every client interaction.
  • A
    Executive Assistant
    APEX S.A.
    Jan 2023 - Apr 2024 (1 year 4 months)
    • Managed relationships with clients, educational institutions, and international partners through professional communication and follow-up.
    • Coordinated meetings and maintained ongoing communication with multiple stakeholders.
    • Prepared reports and presentations supporting executive decision-making.
    • Tracked admissions pipelines and ensured timely follow-up throughout the application process.
    • Improved administrative processes to increase operational efficiency.
  • S
    Server
    Seasonal Customer Service (USA)
    Jul 2021 - Sep 2022 (1 year 3 months)
    • Delivered exceptional customer experiences in fast-paced environments.
    • Developed strong interpersonal and communication skills while serving diverse customers.
    • Adapted quickly to new teams, processes, and high-volume workloads.
    • Demonstrated professionalism, teamwork, and problem-solving in multicultural environments.
  • Banco Pichincha
    Executive Assistant
    Banco Pichincha
    Jan 2020 - Jul 2020 (7 months)
    • Conducted outbound customer campaigns promoting banking products and financial solutions.
    • Successfully led a savings account campaign by educating clients on automatic savings plans and encouraging enrollment.
    • Achieved the highest campaign performance among all employees at the branch, exceeding outreach and enrollment goals.
    • Managed customer follow-ups, account administration, and client relationship activities.
    • Collaborated with internal teams to deliver excellent customer service and operational support.
Education verified_user 0% verified
  • UDLA
    B.A. in Business Administration
    UDLA
    Feb 2018 - Jun 2022 (4 years 5 months)
    Business Administration graduate
Projects (professional or personal) verified_user 0% verified
  • V
    Work & Travel Participant Relocation and Crisis Management
    VIVE APEX
    Mar 2023 - May 2023 (3 months)
    Managed an unexpected host placement change for Work & Travel participants, providing end-to-end support throughout the relocation process. I coordinated with international sponsors and stakeholders to secure a new host and destination, assisted participants with the transition, and managed the logistics required for their relocation. I also worked directly with the program sponsor to coordinate reimbursement for transportation tickets purchased to reach the new destination. I maintained continuous communication with all parties, followed up on each stage of the case, and ensured the situation was successfully resolved from beginning to end.
  • Banco Pichincha
    Customer Loan Deferral Campaign
    Banco Pichincha
    Apr 2020 - Jun 2020 (3 months)
    Supported a high-volume customer deferral campaign by proactively contacting banking clients, reviewing eligibility requirements, explaining available payment relief options, answering questions, and guiding customers through the deferral process. Coordinated with internal banking departments to resolve complex cases and ensure accurate and timely processing while maintaining a positive customer experience.
  • B
    Future Savings Account Client Acquisition Campaign
    BANCO PICHINHA
    Jan 2020 - Feb 2020 (2 months)
    Participated in a customer outreach campaign promoting Banco Pichincha's Future Savings Account, designed to help clients build savings through automatic recurring contributions. I contacted clients, identified their financial needs, explained the product and its benefits, addressed questions and objections, and guided interested customers through the enrollment process. I achieved the highest performance in the campaign among employees at my branch, demonstrating strong communication, client relationship management, and results-oriented skills.