Kasia Smolinska

Kasia Smolinska

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People & Operations Manager | NGO Operations · People Ops · Finance & Compliance | Building reliable systems where people and processes are held with care
Netherlands

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Résumé


Jobs verified_user 0% verified
  • Child Helpline International
    People & Operations Manager
    Child Helpline International
    Jan 2025 - Current (1 year 10 months)
    Broad generalist role owning HR/People Operations, compliance, ICT, and administration for a distributed international NGO.

    - Own organisational and project-level budgeting and donor compliance; coordinate and contribute to grant reporting workflows.
    - Lead audit preparation and compliance reviews; identified and remediated gaps across employment and financial controls.
    - Produce cash flow reporting and coordinate on AP/AR and payroll processes.
    - Built and manage end-to-end EOR arrangements for staff employed outside the Netherlands.
    - Own full employee lifecycle across jurisdictions: contracts, onboarding, probation, performance cycles, and offboarding.
    - First point of contact for all staff and manager
  • Child Helpline International
    People & Operations Officer
    Child Helpline International
    Jan 2022 - Dec 2024 (3 years)
    Built operational and financial infrastructure during a period of organisational growth.

    - Rebuilt recruitment, onboarding, and offboarding processes from scratch; application volume grew by ~500%
    - Digitised accounts payable end-to-end, replacing paper-based workflows with a structured, auditable digital system
    - Designed and implemented an NVC-based performance review framework
    - Conducted compensation benchmarking and revised pay scales across the organisation
    - Updated HR policies to ensure compliance with Dutch labour law
    - Coordinated donor assessments, audit preparation, budgeting, and grant reporting workflows
  • Spencer Stuart
    Finance Assistant - EMEA Corporate Accounting Team
    Spencer Stuart
    Oct 2020 - Jun 2021 (9 months)
    (maternity cover)
    - Joined during a global finance system implementation while the team was fully remote; quickly onboarded via virtual training and maintained performance against shifting deadlines.
    - Supported the Workday rollout by contributing to testing and process adaptation within the AP function.
    - Managed AP mailboxes and routed invoices to internal approvers, ensuring timely processing within vendor credit terms.
    - Resolved invoice discrepancies directly with vendors, achieving outcomes satisfactory to both parties.
    - Processed approved invoices and maintained accuracy of Supplier Master Data, including new vendor onboarding.
    - Ensured correct GL and cost center coding for all booked invoices.
  • Career Break
    Voluntary work
    Career Break
    Sep 2019 - Jul 2020 (11 months)
    Took an intentional career break to travel and volunteer internationally- those activities are listed separately in the 'Volunteering' section.
  • Boston Scientific
    Accounts Receivable Analyst
    Boston Scientific
    Nov 2015 - Jul 2019 (3 years 9 months)
    - Delivered end-to-end AR services: credit analysis, portfolio management, SAP processing, and reconciliations -collaborating with legal, sales, and customer service to resolve issues.
    - Participated in the rollout of GetPaid (AR management software) for the Polish and Czech markets, building and validating workflows to meet local business requirements.
    - Independently managed high-risk debt accounts, proposing mitigation actions and liaising with external lawyers and factoring entities.
    - Supported statutory audit balance confirmation processes, consistently delivered on time and to a standard recognised by external auditors.
    - Decreased DSO by 10–15% monthly through proactive account management.
    - Reviewed AR agin
  • Capgemini
    Accounts Receivable Administrator
    Capgemini
    Dec 2013 - Aug 2015 (1 year 9 months)
    - Managed AR for the US market, resolving overdue invoices and coordinating month-end close reporting.
    - Proactively identified aging risks and devised solutions to prevent impact on collection results.
    - Onboarded and trained new team members, ensuring consistent standards and smooth integration into workflows.
    - Fully resolved a backlog of disputed retro invoices, earning client recognition.
    - Posted payments and performed reconciliations.
Education verified_user 0% verified
  • University of Warsaw
    Neuroleadership and Change Management
    University of Warsaw
    Feb 2026
  • Uniwersytet Civitas
    Postgraduate Degree, Non-violent communication in organizations: needs-based leadership
    Uniwersytet Civitas
    Dec 2022 - Nov 2023 (1 year)
  • University of Warsaw
    Postgraduate Degree, Humanitarian Aid
    University of Warsaw
    Jan 2020 - Jan 2021 (1 year 1 month)
  • Wroclaw University of Economics and Business
    Postgraduate studies, Accounting and Financial Management
    Wroclaw University of Economics and Business
    Oct 2013 - Jun 2014 (9 months)
  • University of Silesia in Katowice
    Master's degree, Sociology
    University of Silesia in Katowice
    Jan 2006 - Jan 2012 (6 years 1 month)
Projects (professional or personal) verified_user 0% verified