Key Competencies
• Telephonic/Virtual Care: Patient outreach, patient education, motivational interviewing, and treatment adherence.
• Chronic Disease Management: Tailored care plans, referrals made as needed.
• Clinical Leadership: Liaison between patients, providers, and insurers. Lead Patient Topic Team Training with PowerPoint Presentations. Piloted patient disease management app enrollment and training.
• Acute, Home, & Remote Care: ICU/PCU/Telemetry, home health, case management, care coordination, worker’s compensation risk management
• Healthcare Data Analytics Training (ELVTR): Applied data analytics training to monitor patient adherence trends and improve outcomes.
Technical Skills
• EHR/EMR – Cerner
• CRM – Salesforce, Cecelia Health CRM
• Microsoft Office – Outlook, Word, Excel. OneNote, PowerPoint