K
Karlo De Belen
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Customer Service and Content
Mandaluyong City, Metro Manila, Philippines
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Résumé
Jobs
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- CIndependent ContractorCustomer Support and Blogs Formatting (freelance at multiple clients)Oct 2024 - Current (2 years 1 month)• Entering content via WordPress according to client's standards, including vetting of images and updating image captions/alt text
• Maintain consistent daily output of 3 to 5 posts with variations according to content length and business needs
• Minor researching for keeping info and descriptions relevant and updated
• Provide support to gaming customers who reach out using the website’s live chat option
• Juggle up to 4 tickets at a time
• Handle escalations and first-response inquiries 
Customer Support Team LeadSaviiAug 2022 - Oct 2024 (2 years 3 months)• Handles a small team tending to both inbound calls and email inquiries
• Maintains day-to-day team performance
• Facilitates team huddles, coaching and mentoring
• Diligently performs tasks that involve supervising team members, managing their schedules and providing them direction- YCustomer Support Supervisor and Acting ManagerYFinance Inc.Jun 2018 - Jun 2022 (4 years 1 month)• Handles teams for both collections and customer support
• Manages soft and hard collection
• Maintains day-to-day team performance
• Facilitates team huddles, coaching and mentoring
• Conducts training and orientation for new hires - Order Management OfficerTSASep 2016 - May 2018 (1 year 9 months)• Handles assigned orders of customers regarding their chosen telco plan
• Ensures all items are correct for every order made
• Takes minor Chats and Call responsibilities to handle inquiries
• Performs tasks to hit daily target of managed orders - SCommis ChefSentro 1771Mar 2016 - Aug 2016 (6 months)• Performs daily mise en place
• Handles customer orders while prepping for the next shift
• Helps track inventory of ingredients
• Fulfills customer orders under time pressure while maintaining quality standards - SCustomer Service RepresentativeSitel ManilaOct 2014 - Jun 2015 (9 months)• Handles at least 3 chats at the same time
• Assists customers with their in-game purchases
• Assists customers with issues regarding their in-game accounts
• Assists in resolving issues regarding purchases from client store
Education
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- PBachelor of Science in Hotel and Restaurant Management Major in Culinary ArtsPhilippine Women’s UniversityJan 2014• OJT at Murray's New Orleans
• OJT at Dusit Thani Hotel - JPrimary to SecondaryJASMS ManilaJan 2010