K

Karlo Andrew Palencia

About

Detail

Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Content Creator
    Side Quest Motovlogs
    Apr 2024 - Current (2 years 7 months)
    Builds and edits narrative-based motorcycle vlogs. https://www.facebook.com/side.quest.motovlogs
  • SiteMinder
    Transaction Solutions Analyst
    SiteMinder
    Mar 2024 - Current (2 years 8 months)
    Handles client disputes and metasearch support under SiteMinder's in-house Manila team.
  • I
    Configuration Analyst
    Ingnius
    Jan 2022 - Feb 2024 (2 years 2 months)
    Performed non-voice support tasks and configurations for SiteMinder departments.
  • I
    Customer Solutions Analyst
    Ingnius
    Jul 2021 - Dec 2021 (6 months)
    Provided phone support for SiteMinder, assisting global hotel clients.
  • R
    Virtual Assistant
    Raw'Fitness
    Oct 2020 - Feb 2021 (5 months)
    Supported admin and customer service tasks; created promotional materials; assisted in Kajabi and Zendesk setup.
  • M
    Podcast Co-host
    MEMA Podcast
    Jan 2020 - Jan 2021 (1 year 1 month)
    • 🎨 Selected designs and thumbnails: 🔗 https://www.deviantart.com/beastknight01
  • Open Access BPO
    Customer Service Representative
    Open Access BPO
    Nov 2018 - Oct 2019 (1 year)
    Managed support tickets and handled claims via Zendesk and Outlook.
  • Ttech
    Case Manager
    Ttech
    Nov 2016 - Jul 2018 (1 year 9 months)
    Resolved escalated customer issues and disputes.
  • Ttech
    Billing Consultant
    Ttech
    Oct 2015 - Nov 2016 (1 year 2 months)
    Assisted Telstra customers with billing inquiries.
  • TaskUs
    Technical Support Representative
    TaskUs
    Apr 2014 - Mar 2015 (1 year)
    Provided phone troubleshooting support for Budget Prepay customers.
  • X
    Client Benefit Analyst
    Xerox Philippines
    May 2013 - Apr 2014 (1 year)
    Processed client benefit requests and managed account setups.
  • Convergys
    Customer Service Representative
    Convergys
    Oct 2011 - Dec 2012 (1 year 3 months)
    Served multiple accounts, including Macy's, AMEX, and 24 Hour Fitness.
  • K
    Gaming Channel
    KokoNut Gaming
    Jan 2009 - Jan 2020 (11 years 1 month)
    Created speedrun content and gaming commentary.
Education verified_user 0% verified
  • O
    Driver's License – A1 Non-Professional Land Transportation
    Office (LTO)
    Jun 2024 - Current (2 years 5 months)
  • Philippine Women's University
    Bachelor's in Advertising
    Philippine Women's University
    Jun 2006 - Jan 2009 (2 years 8 months)