Karla Villalobos

E

Customer Support

Equifax Credit Bureau

Mar 2020 - Current (4 years 9 months)

I have been working in different departments like GCC taking calls from USA and CA like dispute and Fraud topics providing consumers with information and support from financial subjects about score improvement, protection for SocialSecurity Numbers on topics like fraud processing FTC report an Police reports on back office, Breach data department, guiding consumer for protection data, GBS Canada which provide assistance to Equifax members and Mortgage brokers from CA helping to resolve any issues with the membership account access and escalating issues cases to different departments for resolution, always providing an excellent customer service following the strictest quality requirements.

S

Swiss-Travel Travel Designer

Jan 2017 - Jan 2018 (1 year 1 month)

I had been working on Sales area (travel consultant), in the job I usedTour Plan (TP) reservations system, to introduce reservations, coordinated tour with suppliers in addition I also personalized private tours, in which the itinerary has to be setup,confirm with suppliers, organize, plan and direct the desired activities of the guests, carry communications with the different chats of both colleagues and supervisors who are in other hotel areas.

M

Receptionist and Night audit

Marriott International Courtyard Marriott Airport

Jan 2015 - Aug 2017 (2 years 8 months)

Work as a receptionist attending people from all over the world, resolving situations that the traveler could have, like lost luggage, missed transportation, coordinate tours, payment process, floor planning rooms. I was performing a night audit; on roles like financial reconciliation for the hotel and the restaurant, in which the accounting process was developed, verifying differences of data sets are compared to verify that the information is accurate.

C

Hostess and Cashier

Crocs Casino Resort

Jan 2014 - Jan 2015 (1 year 1 month)

I started working in the administration area opened credits with F&B suppliers of the hotel. Once hotel opened I worked like hostess and cashier in Parsley and Pepper Restaurant.

Karla Villalobos

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Karla's behavioral traits
Karla's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.