Karla Veronica Plazas Cruz

Karla Veronica Plazas Cruz  new_releases

About

Detail

Administradora de Empresas con Maestría en Negocios Internacionales, Economía y Estrategia
Cancún, Quintana Roo, Mexico

Contact Karla regarding: 

Flexible work
Starting at USD2K/month

Timeline


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Job
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Education

Résumé


Jobs verified_user 0% verified
  • Mercado libre
    Project Leader Data & Analytics
    Mercado libre
    Apr 2022 - Jun 2023 (1 year 3 months)
  • Rappi
    Sr. Lead Business Intelligence at RappiPay MX
    Rappi
    Aug 2021 - Apr 2022 (9 months)
  • Rappi
    Business Intelligence Lead at RappiPay MX
    Rappi
    Dec 2020 - Aug 2021 (9 months)
  • N
    Product Development Agent
    NexusTours
    Feb 2019 - Dec 2020 (1 year 11 months)
    -Responsible for the implementation of Business Intelligence in the Product Development department. -Development of BI tools, Data analysis and modeling, for the creation of semi and fully automated reports. -Responsible for the training and usage of Power BI within the company. -Responsible for process optimization and quality improvement of loaded products within the Product Development department. -Creation of action plans, goals and KPI metrics implementation for projects within the department, as well as the follow-up and constant communication with other departments to guarantee the fulfillment of the established goals. -Market research into emerging trends in the industry as well as evaluation and renewal of the product portfol
  • L
    Junior Analyst Client Service
    LG Electronics (LGERS)
    Apr 2018 - Oct 2018 (7 months)
    -Management of 100 LG service centers in Colombia assuring the fulfillment of goals and procedures for post-sales activities. -Problem management resolution to clients by supervising the established goals of LG service centers. -Analyze and evaluate LG service centers by the implementation of KPI's, and creation of reports and presentations for LG Directors. -Optimize and improve the time of processes within the Service area of the enterprise, with the implementation of Macros and Excel. -Management and projection of Costs for the Service area.
  • Fundación Función Esperanza
    Strategy Consultant
    Fundación Función Esperanza
    Aug 2017 - Apr 2018 (9 months)
    -Development and implementation of the Corporate Social Responsibility Program 2018 -Implementation and monitoring of KPI's for the diagnosis and evolution of the NGO -Create new relationships with enterprises to increase the financial support of the NGO
  • L
    Brandstorm 2016
    Loreal
    Jan 2016 - Jun 2016 (6 months)
    Worldwide Marketing & Innovation competition of L'Oréal. -Analyzed the market to be able to perceive market opportunities. -Definition of target and consumer behaviour. -Creation of strategies to reach the target. -Creation of marketing campaigns. -Development of a digital strategy for the specific target under time constraints. -Public speaking and presentation of the created strategy to the board of directors. Achievement: National Finalist of L'Oréal Brandstorm
  • U
    Administrative Assistant
    Universidad Externado de Colombia. Departamento de
    Aug 2014 - Dec 2015 (1 year 5 months)
    Assistant of the International Relations Office at Universidad Externado de Colombia. -Create presentations (PowerPoint) and develop and organize documents for meetings and follow up cases. -Database management (Microsoft Office package, SAP) -Creation of strategies to increase the number of students for outgoing exchanges and academic missions. Identify issues and coordinate records with partner foreign schools. -Improvement of the communication channels between the administration and the students. -Enhanced the physical & digital promotion of academic missions.
  • U
    Student Council Representative
    Universidad Externado de Colombia. Departamento de
    Jun 2014 - Jun 2016 (2 years 1 month)
    -Elected by the students of Business Management to be their voice and representative. -Creation of strategies to improve the interaction between the students and the administration. -Problem solving and decision taking about student cases. -Planning and development of extra-curricular events intended towards the integration of students.
  • U
    Student Tutor in Accounting
    Universidad Externado de Colombia. Departamento de
    Jan 2014 - Jun 2014 (6 months)
  • U
    Student Tutor in Strategy
    Universidad Externado de Colombia. Departamento de
    Jun 2013 - Dec 2013 (7 months)
    -Group management. -Active listening to understand learning problems. -Creation of dynamic workshops to increase the understanding of essential strategic concepts.
  • T
    Agent
    Teleperformance Colombia
    Jul 2012 - Nov 2012 (5 months)
    Bilingual Customer Service Agent -Time and Stress management. -Problem solving under time constraints. -Effective communication with clients.
Education verified_user 0% verified
  • IESEG School of Management
    Master's degree, International Business Economics And Strategy
    IESEG School of Management
    Jan 2016 - Jan 2018 (2 years 1 month)
  • U
    Bachelor of Business & Bachelor of Arts
    Universidad Externado de Colombia. Departamento de
    Jan 2013 - Jan 2016 (3 years 1 month)