Karla Michelle Roque Solis

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ACCOUNTS RECEIVABLE SPECIALIST

DAYLIGHT FOODS

Jan 2024 - Jan 2025 (1 year 1 month)

Managed the full accounts receivable cycle, including issuing invoices, tracking payments, and following up on outstanding balances. Ensured all client invoices were sent accurately and on time, maintaining clear records and daily reporting. Excelled in multitasking by balancing daily collections, payment reconciliations, and communication with clients. Used Excel skills to track financial data and generate detailed reports. Additionally, provided daily support to clients and internal teams by managing invoice requests, resolving billing issues, and ensuring timely and accurate communication, which further demonstrated my strong organizational and customer service skills. While working at Daylight Foods, I also provided customer service whi

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Sky solar

Skyline Solar

Jan 2023 - Oct 2024 (1 year 10 months)

At Sky Solar, I was responsible for overseeing the solar panel installation process, ensuring that projects were completed on time and met quality standards. I coordinated with technical teams to streamline operations and maintain project timelines. Additionally, customer service was a key aspect of my daily responsibilities, as I served as the main point of contact for clients, assisting them throughout the installation process and addressing any questions or concerns. I ensured smooth communication between customers and technical teams, coordinated follow-ups, and provided ongoing support to guarantee a positive experience. My role required patience, clear communication, and a strong understanding of solar products and services to build t

SALES & RETENTION SPECIALIST

Concentrix

Jan 2023 - Jan 2024 (1 year 1 month)

Specialized in closing sales and supporting customer retention through persuasive communication and strategic problem-solving. Used strong interpersonal skills to connect with clients, understand their needs, and deliver tailored solutions. Played a key role in reducing churn by addressing concerns, highlighting value, and building trust. My natural ability to communicate clearly and confidently was a key asset in driving results and meeting performance targets. Additionally, I managed payment-related inquiries and provided post-sales support by assisting customers with billing issues, payment confirmations, and refund processes, ensuring a smooth and satisfactory sales experience.

CUSTOMER SERVICE REPRESENTATIVE

Webhelp

Jan 2021 - Jan 2023 (2 years 1 month)

Handled customer inquiries and resolved financial issues with professionalism and accuracy. Provided support via email and live chat for Cash App users, assisting with transactions, account verifications, and dispute resolutions. Collaborated closely with team members to meet performance goals and deliver top-tier customer satisfaction. Maintained clear communication and empathy in every interaction, ensuring quick and effective solutions in a fast-paced environment. Additionally, delivered customer service support for the cash-up process, addressing transaction discrepancies and payment verifications, while ensuring a high level of accuracy and client satisfaction, which contributed to the overall effectiveness of our service delivery. Fur

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Ibex

Jan 2020 - Feb 2021 (1 year 2 months)

At IBEX, I was responsible for delivering exceptional customer service while also playing a pivotal role in sales and lead generation. I engaged with customers to resolve their issues effectively, while simultaneously identifying potential upselling and cross-selling opportunities. By building rapport and understanding customer preferences, I promoted relevant products and services, which contributed to revenue growth. I consistently met or exceeded sales targets and referred qualified leads to the appropriate teams for further follow-up, thereby helping to drive overall business results.

Karla Michelle Roque Solis

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Karla's behavioral traits
Karla's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.