Karla Angélica Bañuelos González

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English Teacher

Instituto Ana Sullivan

Aug 2024 - Jan 2025 (6 months)

Designed dynamic lesson plans for 40+studentsCreated engaging and inclus

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Customer Experience & Operations

Ticombo GmbH | Remote

Aug 2022 - Jan 2025 (2 years 6 months)

Led digital expansion into Mexico & LATAM marketsFirst team member in the Americas, contributing to +25 jobsResolved +5,000 CX cases improving retentionManaged onboarding and customer support processesOptimized internal workflows and account tracking

Customer Experience & Marketing

Ticombo

Jan 2022 - Dec 2025 (4 years)

At Ticombo, a European ticketing SaaS company, I contributed to the expansion of the LATAM market while managing high-volume customer operations. I handled over 5,000 customer cases, focusing on retention, satisfaction, and effective problem resolution. I worked closely with cross-functional teams, including support, operations, and payments, to resolve complex issues and improve internal workflows. My role also involved managing client portfolios, overseeing payment follow-ups and dispute resolution through Stripe, and supporting brand reputation through customer experience initiatives. This experience strengthened my ability to operate in fast-paced, international environments while delivering value-driven solutions in both English and Sp

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Co-Founder & Project Manager

Tourism Agency

Jul 2020 - Aug 2021 (1 year 2 months)

Designed and executed 8 events impacting +1,400 people in oneyearManaged vendors, clients, marketing, finances, and logisticsCo-Founder & Logistics Leaderlive learning environments

TEDx Licensee & General Director

TEDx

Mar 2020 - Current (6 years 4 months)

Led TEDx events with +2,000 attendees and teams of 50+membersCoordinated 15 speakers and managed full event execution(logistics, operations, experience)Mentored 18 students selected for TEDxEd Weekend in NewYorkGenerated impact on 300+ direct participants and 1,800+indirectly

Strategic Consulting Projects

Tecnologico de Monterrey

Aug 2019 - Jul 2024 (5 years)

Participated in consulting projects for Coppel, FEMSA, Walmart, and LinkedInConducted data analysis to identify growth opportunitiesSupported decision-making through efficiency-driven strategic proposals

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Mentors del Mañana

SOCIAL PROJECT

Aug 2017 - Jul 2022 (5 years)

Reducing school dropout ratesin 350+ studentsSelected by the U.S. Embassy forinternational training

Karla Angélica Bañuelos González

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