Karishmita Kaushik

Senior Associate Consultant

Infosys

Jul 2022 - Current (4 years 4 months)

Owned day-to-day ITSM process operations, including request prioritization, tracking, and closure using ServiceNow.Managed day-to-day ITSM operations including incidents, risks, vulnerabilities, service requests, and escalations using ServiceNow, ensuring consistent SLA and KPI adherence.Acted as a process execution owner, validating incoming requests, prioritizing tasks, and coordinating with IT Security, Architecture, and Operations teams for resolution.Ensured quality, consistency, and transparency in IT processes by maintaining structured documentation, trackers, and audit-ready records within ServiceNow.Led weekly, monthly, and quarterly service review meetings with CISO, ISO teams, service managers, and senior stakeholders, presenting

Functional Consultant - Process Delivery

Icertis

Sep 2021 - May 2022 (9 months)

Supported IT process execution by translating business and compliance requirements into structured workflows and documentation.Coordinated cross-functionally with security, infrastructure, development, and operations teams to drive issues to closure, often operating with minimal oversight.Validated and coordinated requests between business users, IT teams, and product engineering.Owned creation of BRDs, FRDs, user stories, acceptance criteria, and traceability matrices to ensure process quality.Managed change and service request activities during deployments to ensure operational readiness.Prepared trackers, status updates, and reports to provide visibility into request progress and dependencies.Collaborated with international teams to ensu

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Deputy Manager

-ICICI Bank,

May 2021 - Sep 2021 (5 months)

Summer Intern

TUV nord

Apr 2020 - Jun 2020 (3 months)

Karishmita Kaushik

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Karishmita Kaushik

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