Karine Rodigheri
About
Detail
Pontal do Paraná, State of Paraná, Brazil
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work
Full-time jobs
Starting at
USD20/hour
Résumé
Jobs
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Country LeadGoGlobalMar 2024 - May 2024 (3 months)Remotely employingfor clients - EOR • Provided consultancy to clients for compliance on documentation and employment in Brazil and LATAM, brought support to account managers, sales teams, and contributed to a smoother process for the operations department.- Customer Success CoordinatorOmnipresentSep 2021 - Feb 2024 (2 years 6 months)Remotely onboarding clients and teams - EOR (Employee of record) • Managed client onboarding and their teams, established relationships with clients via video calls to build empathy and align expectations, and provided expertise and tailored information related to country-specific processes. • Provided support to project management within the CSM team, cross-collaborating with internal teams and stakeholders. • Managed client feedback collaborating with internal and external stakeholders in fields of product, legal, and payroll, to improve functions in the platform, optimizing customer experience. • Documented processes from scratch, which contributed to the compilation of guides for our internal knowledge base, and to support clients.
- Cruise Program AdministratorRoyal Caribbean InternationalJan 2018 - Jan 2020 (2 years 1 month)• Provided executive support to the Cruise Director and the management team keeping track of protocols, procedures, budget review, and updates from shoreside office team in Miami. • Coordinated high-profile guest events. Optimized events budget by 30% through sourcing better vendors. Got commended for delivering excellence in coordinating events onboard and communicating tactfully with guests.
- RService ManagerRio 2016 Olympic & Paralympic Games Organizing CommitteeJun 2015 - Oct 2016 (1 year 5 months)Managed the overall services for international federations and athletes in the cycling events, ensuring a high level of customer satisfaction through effective service delivery. Efficiently trained a team of 5 event coordinators and 70 volunteers, fostering a collaborative environment to enhance event execution. Improved event delivery quality through close project collaboration with all departments, including transport, accommodation, accreditation, F&B, venue management, and international federations. Acted as the point of contact for the main event stakeholder (UCI Sports Director), improving email response time and document review volume by 50% through the creation of clear, objective, and compelling communication. Additionally, my role
- LBusiness Development and Strategy AnalystLagardère Unlimited BrazilFeb 2014 - Oct 2014 (9 months)• Developed the marketing material for 2 stadiums: Castelão and Independencia. • Coordinated remotely the marketing projects with the Sport5 marketing team in Germany. • Improved the delivery quality of all sales presentations through sharpening the layouts according to demographics expectations.
Education
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- GMaster in Science inGerman Sport University CologneJan 2011 - Jan 2015 (4 years 1 month)
- Bachelor DegreeUniversidade Federal do ParanáJan 2000 - Jan 2004 (4 years 1 month)
- Data Processing Technical High SchoolColégio Estadual do ParanáJan 1997 - Jan 1999 (2 years 1 month)
Projects (professional or personal)
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- High-end event management onboard CruiseshipsRoyal Caribbean InternationalOct 2018 - Jan 2020 (1 year 4 months)As the events planner for Destination Weedings and private celebrations, I worked with clients (guests) that had purchased their weeding package ashore and would have their celebrations and events onboard. From the clients got onbard the curiseship I was their first and main point of contact (CSM) to make sure all information provided from their purchase was aligned and that they had all the support required. I additionally kept in communication with the guests, organized their schedule, and set expectations, always working cross functionally with all teams involved to provide all services involved in the events.
- RRelationship Management with the UCI Director for the cicling eventsRio 2016 Olympic & Paralympic Games Organizing CommitteeJan 2016 - Sep 2016 (9 months)I took over the account management for the UCI Director for the 4 cicling events for the Olympic games. I basically streamlined communication, set expectations and presented clearly information regarding budget and time constrains versus each project, getting a high rate response from the director.