Karina Su

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UX Designer

Microsoft UCSC Capstone,

Apr 2024 - Dec 2024 (9 months)

• Achieved a 90% NPS score for the AI Co-Agent feature in Word, which summarizes user documents, based on a survey of 20 users from Microsoft's innovation team- • Redesigned the feature to enhance communication and collaboration by aligning user insights with business goals and visualizing key metrics, in collaboration with 2 senior designers and the UXR lead. • Conducted 5 user interviews at Microsoft, created a user journey map, and developed a high-fidelity prototype to align the design with user needs and improve overall efficiency.

F

UX Designer

Freelance,

Apr 2022 - Sep 2023 (1 year 6 months)

• Collaborated with clients in the crypto and AI sectors — including Jobscan, MEXC, and Gate.io — to revamp wallet dashboards, optimize dual investment features, and design an AI-powered resume builder. • Increased subscriber acquisition by 15% for 1 M+ users by streamlining the LinkedIn optimization flow inJobscan's AI resume builder. Led the creation of an illustration component and design system to ensure brand consistency.

B

UX Designer

Binance,

Jun 2021 - Mar 2022 (10 months)

• Doubled daily task completion rates for 25 internal risk analysts at Binance, increasing suspicious money inspection cases per analyst from 10 to 20 per day by designing an interactive data visualization tool that streamlined the table-based fraud detection system. • Collaborated with 2 senior PMs, 3 senior designers, and 4 senior developers to define features, conduct user research, and iterate on prototypes, aligning design solutions with business goals.

G

UX Designer

Government of Singapore,

Sep 2019 - Jun 2021 (1 year 10 months)

• Developed pension plan websites for 4 million users with 3 other designers on desktop and mobile platforms by revamping the information architecture and visual appeal, enhancing usability. • Doubled the efficiency of the tax submission process for 150,000 companies by redesigning the system's workflows and information architecture.

G

UX Designer

Grab,

Nov 2018 - May 2019 (7 months)

• Supported 12,000 users across Southeast Asia by designing Grab's merchant app for emerging markets in multiple localized languages. • Increased merchants' daily orders by 50% during the campaign period by designing the campaign module interface and menu update features, leading end-to-end design within the merchant app.

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