Karina Nava Versatile Customer Service & Operations Professional | Bilingual

Consumer experience specialist

AdventHealth Colorado

Sep 2025 - Current (1 year 2 months)

● Manage high-volume inbound and outbound patient calls through Five9, assisting patients with scheduling, navigating, and accessing appropriate healthcare services.
● Schedule and coordinate primary care and specialty appointments, including Urology, Gastroenterology, and ENT, utilizing EPIC to accurately manage patient appointments and scheduling needs.
● Direct patients to the appropriate departments and providers based on their healthcare needs while providing clear information and guidance throughout the scheduling process.
● Utilize Salesforce Marketing Cloud integrated with Five9 to manage and track patient interactions, caller information, outreach activity, and communication workflows.
● Document patient interac

S

Homemaker

Self Empoyed

Sep 2014 - Current (12 years 2 months)

As a dedicated homemaker, I managed the daily operations of the household, ensuring a harmonious and efficient environment for all family members. This included organizing schedules, planning meals, and overseeing household tasks to maintain a well-functioning home. Additionally, I utilized Google Workspace tools, such as Google Calendar, Docs, Sheets, and Gmail, to facilitate communication and coordination with other household members, ensuring seamless transitions in our day-to-day activities. I also applied data management skills by effectively overseeing and coordinating various appointments, including school schedules and medical, vision, dental, and mental appointments, while maintaining up-to-date records for all children in school.

H

District Manager and Stylist

H Company Salons Supercuts

Jan 2023 - Feb 2024 (1 year 2 months)

● Oversee multiple locations & provide support in leadership, logistics, & operations.
● Audit cash operations, refunds, & orders on a routine basis, offering training as needed.
● Help the transition of new projects & developments by maintaining constant communication with Salon Managers, documenting incidents with stylists & assisting in onboarding new employees.
● Ensured compliance with state and company regulations, maintaining accurate records, reporting, and documentation as required.
● Recruiting new stylists, and offering in-salon training to new stylists with POS systems, client relations, processes, and procedures.
● Diffuse conflict by building client relationships in the salon and teaching sta

Hairstylist

Great Clips Inc

Feb 2021 - Dec 2022 (1 year 11 months)

● Provide quick & efficient haircuts ensuring client satisfaction.
● Sanitize & disinfect tools & implements according to state and shop regulations.
● Developed strong relationships with clients, leading to increased repeat business and referrals.
● Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
● Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
● Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
● Supported reception desk, receiving phone calls, entering client information, and collecting payments, while also managing intern

B

Cosmetologist

Beauty brands

Oct 2020 - Feb 2021 (5 months)

● Developed strong relationships with clients, leading to increased repeat business and referrals.
● Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
● Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
● Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
● Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk in a shared environment.
● Organized sales area and workstation to showcase products and boost sales.
● Utilized internal communications skills to ef

Salon Manager

Supercuts

Jul 2018 - Aug 2020 (2 years 2 months)

● Ensured compliance with state and company regulations, maintaining accurate records, reporting, and documentation as required.
● Recruited new stylists and offered in-salon training to new stylists with POS systems, client relations, processes, and procedures.
● Diffused conflict by building client relationships in the salon.
● Provided employee support in technique, quality assurance, and executing high-quality work in all services.
● Managed scheduling for optimal staff coverage during peak hours and completed time-cards & submitted hours weekly.
● Conducted inventory of products and placed product orders monthly.
● Met with stylists about productivity and product goals to bridge gaps of efficie

V

Administrative Assistant

Vanguard Classical School

May 2016 - Jun 2018 (2 years 2 months)

● Student and family based data entry for enrollment, attendance, with submission of state required documentation for school funding. ● Schoolwide distribution of documents for students and staff. ● Provide translation services for families in meetings & events and in documents. ● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. ● Managed data entry tasks to maintain up-to-date records. ● Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly. ● Improved data accuracy by meticulously verifying and correcting information during entry. ● Maintained confidentiality of sensitive information by adhering to strict privacy

F

Office Manager

Frias Drywall

Jan 2016 - May 2016 (5 months)

As an Office Manager, I was responsible for payroll data management and check distribution, notarization of contracts, and overseeing accounts receivable, including the collection of payments from subcontractors. I supervised job sites, ensuring that material was collected and distributed efficiently, while also filing and digitizing data for better organization. Additionally, I attended construction meetings with subcontractors to address their demands and timelines, which enhanced communication and project flow. My role also involved engaging with customers and inspectors to coordinate schedules, demonstrating my ability to manage customer service aspects effectively, even though it was not the primary focus of my position.

G

Stylist

GREAT CLIPS

May 2015 - Dec 2015 (8 months)

As a Stylist, I was responsible for providing personalized fashion advice and creating unique looks tailored to each client's preferences and needs. I maintained a strong focus on customer satisfaction, ensuring that clients felt confident and stylish in their choices. Additionally, I prioritized data security by keeping client information private, which fostered trust and loyalty in my client relationships. This commitment to confidentiality not only enhanced the client experience but also upheld the professional standards of the industry. Furthermore, I utilized CRM tools to effectively update client preferences and interactions, ensuring a personalized approach that further strengthened client relationships and improved service delivery.

H

Customer Service Professional

H & R BLOCK

Jan 2015 - May 2015 (5 months)

As a Customer Service Professional, I was responsible for collecting and processing payments for taxes, updating clients on the status of their tax returns, and properly scheduling clients with the appropriate tax professional based on their needs. I efficiently managed a multi-line phone system, forwarding calls as necessary to ensure seamless communication. My role required me to maintain an efficient flow of office operations by being both fast and personable. Additionally, I prioritized data security by keeping delicate personal client information confidential, which reinforced trust and integrity in our client relationships. Furthermore, I utilized data analysis skills to identify trends in client inquiries, enhancing our service deliv

Team Member

Chipotle

Nov 2013 - Aug 2014 (10 months)

Quality control, cash drawer balancing, food prep, customer service

Life Insurance Sales Agent

American Income Life AO

Sep 2012 - May 2013 (9 months)

As a Life Insurance Sales Agent, I was responsible for driving insurance sales through effective soft selling techniques in a remote call center environment. This included diligent follow-ups on leads and conducting in-home client visits to present tailored life insurance solutions. I maintained a life insurance license to ensure compliance and professionalism in all client interactions. Additionally, I collected and entered personal client information, emphasizing the importance of data security and confidentiality, which reinforced trust and integrity in my client relationships. My role required a keen understanding of data analysis to assess client needs and preferences, ultimately enhancing the sales process and client satisfaction. Fur

V

Cosmetologist

Vanessa's Beauty Salon

Oct 2011 - Oct 2012 (1 year 1 month)

Cosmetology license, customer service, personal services. Colorist, hairstyling, appointment setting, time management, team management.

Team Member

DEB

Aug 2011 - May 2012 (10 months)

Retail, cash balancing, sales, search for inventory from multiple stores.

Karina Nava

About

Detail

Timeline

Résumé

Karina Nava

About

Detail

Behavioral traits