Karen Marie Glaze Tech and Data-Driven Customer-centric Business Development,

Franchise Owner

pawTree

Apr 2025 - Current (1 year 1 month)

As a Franchise Owner, I successfully managed all aspects of the business, focusing on sales growth and exceptional customer service. I developed strategic plans that enhanced community building and fostered strong relationships with customers, ensuring their needs were met through effective consultative selling techniques. My role involved extensive analysis and research to optimize e-commerce operations, including sales operations and inventory management. Additionally, I utilized AI automation to streamline product selection for our animal-related offerings, enhancing the customer experience on our website. This technology also supported smart logistics decisions for order fulfillment and facilitated timely follow-up communications with c

Data Consultant/ OHI Enrollment Recovery Associate (Rx Verification Specialist)

Insight Global

Oct 2023 - Oct 2025 (2 years 1 month)

As a Data Consultant/OHI Enrollment Recovery Associate (Rx Verification Specialist), I was responsible for compiling, analyzing, verifying, and validating member enrollment data while ensuring compliance with HIPAA, PHI, CMS, and all relevant federal, state, municipal, and business policies and procedures. My role involved providing coordination of benefits and determining the responsible party for medical, mental health, pharmaceutical, and DME claims, as well as performing OHI eligibility and coverage data input for Medicare, Medicaid, Government, and commercial plans. I assisted leadership with query reports and analysis, leveraging my skills in data validation, verification, and analytics to enhance operational efficiency. Additionally,

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Business Development Consultant

D O A Consulting, Self Employed

Sep 2022 - Current (3 years 8 months)

As a Business Development Consultant, I provide strategic leadership and advisory services to executive teams, focusing on operations, organizational change, and customer experience improvement to drive sustainable growth and resilience. I engineer data-driven restructuring initiatives, leveraging ERP and CRM systems to streamline workflows and reduce inefficiencies by up to 50%. My role includes implementing process controls and vendor/travel management frameworks that deliver significant annual cost savings. I develop and author Standard Operating Procedures (SOPs), implement scalable customer support and warranty programs, and establish workflows that enhance consistency across distributed teams. Additionally, I lead initiatives in brand

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MHT/ Crisis Intake Specialist

Transformations at Mending Fences

Apr 2021 - Oct 2022 (1 year 7 months)

As a MHT/Crisis Intake Specialist, I provided compassionate care to individuals seeking treatment for addictions and mental health issues, with a focus on addiction and PTSD in First Responders and Veterans Affairs clients. I was an integral part of the On-Call Response Team for Crisis Intake and Emergency Management, responsible for the orientation and intake of new clients during overnight shifts. My role involved processing insurance and pre-authorization, creating and inputting client records in KIPU EHR, and conducting comprehensive medical and familial background interviews. I developed accommodation plans for individuals with special needs and created and implemented initial treatment plans. Additionally, I conducted searches of pers

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Contract Office Manager

Dr Alan J Waldman Forensic NeuroPsychiatrisy

Jan 2021 - Mar 2021 (3 months)

As a Contract Office Manager, I played a pivotal role in assisting the physician with the termination of his Forensic NeuroPsychiatry Practice. My responsibilities included digitizing all records for lawful storage, negotiating contracts for storage solutions, and implementing the transfer of data to ensure compliance with legal standards. I provided follow-up care plans and facilitated the transfer of care for all patients, ensuring a successful transition to other physicians for continued treatment. This was particularly crucial given the physician's extensive service to various accounts, including the State of Florida Department of Justice and the County of Alachua Department of Justice, as well as other jurisdictions across the U.S. I m

Claims Specialist for the Department of Economic Opportunity

Kforce Inc

May 2020 - Jan 2021 (9 months)

As a Claims Specialist for the Department of Economic Opportunity, I assist claimants and employers throughout all phases of Unemployment Compensation claims, including application processing, wage determination, adjudication of disqualifying issues, and the appeals process. I utilize platforms such as SharePoint, Suntax, Florida Jobs, and UE Online to educate both claimants and employers, while also mentoring coworkers through Teams chat to enhance our collective knowledge and efficiency. My focus is on achieving one-call resolution whenever possible, leveraging remote work tools like VPN and autodialer to maintain productivity. Additionally, I have worked with customer success principles, ensuring that the integrity of our databases is up

Specialist- Consumer Direct Sales

Windstream

Dec 2019 - Mar 2020 (4 months)

As a Specialist in Consumer Direct Sales, I was responsible for prospecting customers for internet, phone, and smart home technology products and services through various channels, including social media marketing, community partnerships, and door-to-door solicitations. I assessed customer needs and challenges, effectively matching the best products and services to meet their requirements while resolving any issues they had previously encountered. Additionally, I scheduled installations to ensure a seamless customer experience. In my previous role as the Lead Direct Sales & Service Representative in Florida, I trained field service agents on current promotions, new devices, and services, which enhanced our team's effectiveness. I successful

Field Organizer

For Our Future

May 2018 - Aug 2018 (4 months)

As a Field Organizer, I was responsible for canvassing and coordinating community events in collaboration with partner organizations, which included phone banking, protests, and rallies. My role involved volunteer recruiting and utilizing VAN/miniVAN to update voter information and registrations, ensuring accurate data collection and analysis. I also managed staffing for events, overseeing the recruitment, hiring, training, and supervision of paid and volunteer staff. Additionally, I created and administered the website, moderated content, and executed marketing strategies, including social media advertising, to enhance our outreach efforts. A key aspect of my work involved conducting customer research to identify densely populated areas of

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Licensed Health Insurance Agent

Multiple Carriers

Mar 2018 - Jul 2024 (6 years 5 months)

As a Licensed Health Insurance Agent, I was responsible for prospecting and building a robust book of business relationships with individuals and organizations through direct contact and social media marketing. I analyzed client needs to determine appropriate product recommendations, presented products effectively, and enrolled clients in suitable plans. Additionally, I established Third Party Administrator (TPA) or Payroll Deduction Agreements (PDA) when required, and diligently followed up to assist with renewals or policy changes annually. My role also involved assisting clients with claims and qualifying events, ensuring a high level of customer service throughout the process. Furthermore, I leveraged my experience with loyalty programs

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Computing Services agent(pilot program) Help desk agent tier II

Geek Squad-Best Buy @ Sitel

Jun 2017 - Mar 2018 (10 months)

As a Computing Services Agent (Pilot Program) and Help Desk Agent Tier II, I provided comprehensive IT services to Best Buy, Geek Squad, and call-in customers, effectively addressing a wide range of technical issues. My responsibilities included attempting problem fixes remotely or escalating complex issues to Tier III, IV, and V agents, as well as scheduling in-store or on-site repairs. I obtained extensive training in troubleshooting devices, networks, software, and more, ensuring a high level of service quality. While my primary focus was on customer service and technical support, I also leveraged my sales skills when necessary. For instance, when basic troubleshooting revealed that a customer's device was outdated or required significan

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Volunteer Operator and Caregiver

Tazs ARCAnimal Rescue and Care

Mar 2017 - Current (9 years 2 months)

Primary Caregiver

selfemployed caregiver

Feb 2017 - May 2020 (3 years 4 months)

As a Primary Caregiver, I provided comprehensive assistance to clients with Activities of Daily Living (ADLs), ensuring their comfort and well-being. I coordinated and supervised care teams, facilitating effective communication and collaboration among caregivers to deliver high-quality support. My responsibilities included providing transportation and scheduling for all outside services, as well as nutritional planning, budgeting, and implementation to meet individual client needs. I advocated for clients and their families, particularly in facility settings, ensuring their voices were heard and their needs addressed. Additionally, I performed routine housework and offered companionship and emotional support, fostering a nurturing environme

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Daytime Casino Operator and Front End Service Provider

Big Game Casino Steakhouse and Tavern

Sep 2015 - Jan 2017 (1 year 5 months)

As a Daytime Casino Operator and Front End Service Provider, I was dedicated to providing an exceptional customer experience, encompassing food and beverage service as well as gaming operations. My responsibilities included managing stock and inventory, maintaining vendor relations, and performing account reconciliations alongside other administrative functions as directed by the owner. Notably, I leveraged my skills in lead generation through digital marketing to address a significant challenge; the owner was considering closing during slow daytime hours. By implementing targeted digital ads and social media marketing strategies, I successfully promoted daily specials, merchandise, and catering services, which significantly increased foot

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Field Services Enumerator

USDANASDA

Feb 2014 - Nov 2015 (1 year 10 months)

As a Field Services Enumerator, I was responsible for gathering comprehensive crop, livestock, and financial data from owners and managers, ensuring accuracy through thorough investigation of non-compliant data via third-party interviews, observation, and research. I utilized geographical information systems to compile and report geographical changes to the local FSA, while also employing drones as necessary for data collection. My role involved planting, monitoring, and harvesting samples for submission to NDSU for quality testing, particularly during international wheat trade negotiations. Additionally, I leveraged my skills in sales to effectively communicate and build trust with ranchers, farmers, and property owners. This involved nego

Night Auditor

Wyndham Worldwide

Oct 2013 - Feb 2014 (5 months)

As a Night Auditor, I was responsible for ensuring the accuracy of financial transactions and maintaining the integrity of financial reporting for the hotel. My role involved comprehensive data reporting and cash handling, where I meticulously managed accounts payable and performed detailed bookkeeping to ensure compliance with U.S. GAAP. I conducted thorough analyses of financial statements and operational metrics, utilizing my skills in analytics to track key performance indicators (KPIs) that informed strategic decision-making. Additionally, during the transition of assets when the owner acquired a new hotel, I implemented business process automation (BPA) to streamline the integration of the previous hotel's database into the new hotel'

Track Specialist

International Speedway Corporation ISC

Sep 2007 - Mar 2013 (5 years 7 months)

During high volume periods over several years, I assisted racing fans with their total entertainment experience at all 13 ISC owned tracks, managing everything from new sales, renewals, and upgrades to VIP vacation packages and camping site bookings. I also provided special needs fulfillment for ADA seating and accommodations, ensuring an inclusive experience for all guests. In addition to my primary responsibilities, I performed tech support duties related to clients' online accounts, emailed tickets, and online purchases. While offering remote seasonal assistance, I also contributed to lead generation efforts by compiling lists for new sales and upsells, which supported outbound calling initiatives and enhanced our sales operations. My di

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Senior Auditor

SRIS

May 2003 - Jun 2010 (7 years 2 months)

As a Senior Auditor, I was responsible for conducting thorough audits and ensuring compliance with United States Generally Accepted Accounting Principles (U.S. GAAP). My role involved using handheld devices to take inventory of products in-store and in the warehouse, skillfully inputting data with rapid 10-key entry skills to maintain accuracy. I collaborated closely with store personnel, building positive relationships to facilitate smooth operations and scheduling multiple stores as needed. Additionally, I played a key role in aiding Builder'Square with the transition to Home Depot or Lowe's identification codes and tagging in the early 2000s. A significant aspect of my position included training new auditors in my region; I developed an

Job Cost Acct

Dme

May 2000 - Mar 2003 (2 years 11 months)

As the SR Job Cost Accountant, I was responsible for gathering, analyzing, and reporting all job-related costs, including direct mailings, SRPs, web blasts, telephony services, tent sales, and other multimedia projects, to the appropriate accounting departments. I facilitated interdepartmental training and communications, providing cost estimate assistance to sales teams upon request, and ensuring final quality assurance on all jobs. Additionally, I performed various accounting duties, including accounts receivable/accounts payable, payroll, HR projects, and general ledger management. My role also involved leveraging my skills in data reporting, cost analysis, and financial reporting to enhance the accuracy and efficiency of our financial o

Karen Marie Glaze

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