Karen Kardante Dejon

Objective: To build a long-term career with opportunities for career growth.
Professional Summary
• 9 years in the BPO industry handling customer service across voice, chat, and email.
• 3 years as Team Lead, managing staff rosters, coaching teams, and meeting performance targets.
• Skilled in handling client and partner inquiries with professionalism and accuracy.
• Experienced in managing communications, resolving scheduling conflicts, and ensuring smooth operations.
• Strong background in documentation, reporting, and CRM tools.