Karen Julieth Ballesteros Aparicio

Karen Julieth Ballesteros Aparicio

About

Detail

Operations | Industrial Engineer | Supply Chain | Customer service | Data analysis | Ecommerce
Bogotá, Bogota, Colombia

Contact Karen regarding: 
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Full-time jobs
Starting at USD1.6K/month

Timeline


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Résumé


Jobs verified_user 0% verified
  • Huawei Latinoamérica
    Ecommerce Operation Specialist
    Huawei Latinoamérica
    Jan 2024 - Current (2 years 3 months)
    1) Assist the Project Manager to develop the online campaign plan (New product launch/ promotion etc.) 2) Coordinate and cooperate with other team members to implement campaign project properly 3) Make market analysis on the campaign information and regularly formulate summary reports with improvement suggestion 4) Assemble content in collaboration with the project members 5) Make all the product configuration 6) Manage and execute online merchandising and promotional calendar by brand and by store 7) Provide market, competitive, strategic and tactical intelligence to drive prioritization of store initiatives 8) Run regular (monthly) analysis of asset inventory and usage, to make recommendations for asset retirement; 9) Work with Digital te
  • Huawei Latinoamérica
    Customer Service & Order Fullfilment Specialist
    Huawei Latinoamérica
    Aug 2023 - Dec 2023 (5 months)
    1) Make sure critical customer feedback is captured and shared with relevant stakeholders across the company. 2) Continuously acquire feedback from business, including management team, on focus area of VOC to improve User Experience and/or BU Operation. 3) Identify improvement opportunities based on VOC analysis, and support BU management in prioritizing initiatives/actions. 4) Analyze VOC, and create and distribute VOC report, on a regular basis. 5) Support BU management in prioritizing VOC initiatives based on factors including significance, urgency, cost & benefit and risks. 6) Follow-up and provide project management support to VOC initiatives through completion. 7) Upon request, provide project management support in the BU’s strategic
  • avianca
    Customer Care Operation Analyst
    avianca
    Jun 2022 - May 2023 (1 year)
    • Management and analysis of variables related to operational events. • Consolidation, transformation, and interpretation of databases for the correct operational decision making. • Understanding and adoption of the digital systems, tools, and functionalities of the management process in operational irregularity. • Efficient management of resources to avoid operational costs within the operational irregularity. • Correct management, consolidation and updating of operational and service indicators in the event of irregularities. • Monitoring and daily execution of air operational activities affected by irregularities. • Timely reporting of effects that could impact daily air operations. • Service to the internal client before the operational
  • Iron Mountain
    Billing Analyst
    Iron Mountain
    Aug 2021 - May 2022 (10 months)
    - Investigate and analyze billing-related issues - Provide daily support to internal and external customers as needed based on assigned account portfolio. - Manage specialized billing arrangements and processes that require escalated attention and intervention in order to drive on-time payment. - Manage electronic invoicing processes and analyze invoicing files and data. - Prepare, maintain and distribute billing reports as required. - Miscellaneous billing projects/responsibilities as assigned by management including Continuous Improvement. - Manual invoicing according to the client's request. - Invoicing of storage and transportation services.
  • A
    Logistic Cost Assistant
    Advanced Freight Cargo S.A.S.
    Feb 2019 - Aug 2021 (2 years 7 months)
    - Review and validation of invoices for services rendered by transportation providers. - Acquisition or purchase of transportation services. - Control of the logistic cost of the shipment according to origin-destination. - Assignment of massive, semi-massive, urban and package shipments according to the client's request. - Collection of overdue receivables by fleet management to customers. - Generation of purchase orders and purchase requisitions in ERP SAP. - Customer service and PQR handling - Detailed management reports such as Vr*kg, frequent dispatches, news, times, among others. - Elaboration of quotations. - Supplier evaluation.
Education verified_user 0% verified
  • Politécnico Grancolombiano
    Project Management Specialization Degree
    Politécnico Grancolombiano
    Jan 2025 - Current (1 year 3 months)
  • Francisco de Paula Santander University
    Industrial Engineer Degree
    Francisco de Paula Santander University
    Feb 2014 - Jan 2020 (6 years)
Projects (professional or personal) verified_user 0% verified
  • W
    Website Upgrade Desing Configuration
    Jan 2024 - Current (2 years 3 months)