K

Karen Jane Cadullo Alagase

About

Detail

Compostela, Central Visayas, Philippines
Contact Karen regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education
flag
Award

Résumé

Jobs verified_user 0% verified
  • 411 Locals
    Team Leader / Supervisor
    411 Locals
    Jan 2020 - Current (6 years 10 months)
    • Ensured achievement of client KPIs and business goals
    • Conducted performance audits and created training roadmaps
    • Trained new hires and provided continuous development for staff
    • Resolved real-time internal and external issues
    • Monitored staffing, scheduling, and team adherence
  • O
    Team Leader / Supervisor
    Outbounders Inc.
    Jan 2018 - Feb 2019 (1 year 2 months)
    • Supervised performance across multiple international accounts (US & Canada)
    • Trained and coached both new hires and tenured agents
    • Real-time client coordination and conflict resolution
    • Oversaw call monitoring, quality assurance, and KPI tracking
    Accounts Handled:
    • Disability Claims & Medical Data Gathering
    • Lift Equipment (Canada)
    • Hair Product Support (US)
    • E-Commerce & Technical Support
    • Sales & Surveys (Loans and Mortgages)
  • O
    Subject Matter Expert
    Outbounders Inc.
    Jun 2015 - Dec 2017 (2 years 7 months)
    • Coordinated directly with clients and team leads in real time
    • Delegated tasks and ensured productivity alignment with goals
    • Monitored call quality and agent development
    • Created performance trackers and training materials
  • Q
    Quality Analyst
    Qualfon Inc.
    Jan 2011 - Feb 2015 (4 years 2 months)
    • Monitored live, remote, and side-by-side calls
    • Conducted root-cause analysis and agent coaching
    • Handled external disputes and real-time escalations
    • Facilitated skill training and continuous feedback
  • Q
    Number Portability Specialist
    Qualfon Inc.
    Jun 2009 - Dec 2010 (1 year 7 months)
    • Handled number transfers and backend system support
    • Resolved billing issues and supported customer escalations
  • Q
    Tsr-Crt-Supervisor
    Qualfon Inc.
    May 2008 - Jun 2009 (1 year 2 months)
    • Provided technical support and handled retention calls
    • Escalation management and customer satisfaction focus
Education verified_user 0% verified
  • S
    Bachelor of Secondary Education (BSED), Major in Mathematics
    St. Theresa’s College, Cebu
    Jan 2005 - Jan 2008 (3 years 1 month)
  • S
    Secondary Education
    St. Francis Academy
    Jan 2001 - Jan 2005 (4 years 1 month)
    With Honors
  • B
    Elementary Education
    Buanoy Central School
    Jan 1994 - Jan 2001 (7 years 1 month)
    Valedictorian
Awards verified_user 0% verified
  • T
    Team Leader of the Year Awardee
    Jan 2019
  • 1
    1st Placer – NEAT Examination (Division Level)
    Jan 2001