Karen Byrd

Senior Account Executive

Cognizant

Jan 2025 - Current (1 year 6 months)

• Adhered to documented process guidelines, achieving productivity, quality, and SLA targets within established timelines. • Proactively identified and escalated process-related issues to team leads, ensuring timely resolutions and continuous workflow improvements. • Responded promptly to process queries and data requests, expediting solutions and escalating concerns as necessary to maintain efficiency. • Utilized Google Workspace tools extensively for documentation, communication, and scheduling, enhancing team collaboration and efficiency. • Managed administrative tasks, including tracking office supplies and coordinating resources, which supported overall operational effectiveness. • Engaged with project management softwa

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Customer Service Agent

Homeowners of America

Jan 2022 - Jan 2023 (1 year 1 month)

• Verified sensitive customer data following HIPAA guidelines, ensuring privacy and accuracy in all interactions. • Assisted clients with account services, resolving inquiries regarding statements, balances, and coverage details. • Entered and tracked client interactions, offering effective solutions and maintaining high service standards. • Additionally, supported operational efficiency by assisting with scheduling callbacks and follow-ups, maintaining internal tracking systems akin to project management software, and managing basic office organization tasks, including monitoring and requesting office supplies. These contributions, while not central to my role, were essential in ensuring timely customer service and smooth daily operatio

Retention Specialist - Licensed Property/Casualty Life Health Agent

State Farm

Jan 2020 - Jan 2021 (1 year 1 month)

• Developed leads, identified client needs, and marketed appropriate products, meeting retention goals and quotas. • Provided policyholders with prompt and accurate responses to inquiries, clarifying changes in policies and billing. • Maintained positive relationships with clients, ensuring satisfaction and retention. • Utilized Microsoft 365 for effective email communication, documentation, and tracking of client interactions, enhancing overall efficiency in client management. • Conducted data entry and verification of policyholder information to ensure accuracy and compliance with company standards. • Employed project management software to systematically track renewals and follow-ups, contributing to improved retention rates.

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Independent Licensed Insurance Agent

Jan 2020 - Current (6 years 6 months)

• Collaborated with clients to provide tailored insurance solutions, offering comprehensive coverage options. • Managed a book of business, generating leads and meeting sales targets while ensuring policy compliance. • Delivered exceptional customer service through effective communication and claims resolution guidance. • Handled data entry and verification when processing applications and updating client records, ensuring accuracy and compliance. • Managed my own scheduling and utilized time management skills to meet sales goals and follow up with clients effectively. • Independently tracked progress and organized tasks, demonstrating project management capabilities even without formal software. • Managed accounts receiv

Accounts Receivable Specialist

Trident

Jan 2019 - Jan 2021 (2 years 1 month)

• Worked closely with insurance companies to ensure accurate and timely resolution of medical claims. • Verified eligibility, communicated with carriers, and resolved unpaid emergency room claims. • Facilitated smooth payment processes by maintaining clear communication with patients, payers, and stakeholders. • Utilized Microsoft 365 for effective communication and documentation, ensuring all interactions were well-documented and accessible. • Applied strong time management skills to consistently meet daily claim and follow-up goals, enhancing overall efficiency in the accounts receivable process. • Employed CRM tools to track account status and payer interactions, which improved the management of claims and follow-ups. • Conducted basic d

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Medical Billing Specialist

Aprima Healthcare

Jan 2017 - Jan 2019 (2 years 1 month)

• Processed claims and followed up on appeals, ensuring compliance with payer-specific guidelines. • Resolved cash flow issues by identifying trends in accounts receivable and addressing claim denials. • Maintained productivity standards by managing private insurance accounts efficiently. • Utilized Microsoft 365 for effective email communication and tracking of billing reports, enhancing overall workflow efficiency. • Coordinated with providers and payers, which involved informal scheduling of follow-ups to ensure timely resolution of claims. • Engaged with internal systems that tracked claim workflows, supporting efficient office operations, even though office supplies management and CRM tools were not core responsibilities. •

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Accounts Receivable Specialist

Schumacher Clinical Partners

Jan 2014 - Jan 2017 (3 years 1 month)

• Analyzed and resolved unpaid emergency room claims through detailed investigation and carrier communication. • Produced written correspondence for claim edits and resolutions, maintaining quality assurance and compliance. • Demonstrated strong multitasking abilities by managing work queues and meeting productivity targets. • Utilized internal systems akin to CRM tools to effectively track claim statuses, payer communications, and follow-ups, ensuring accurate record-keeping and supporting efficient revenue cycle workflows. • Although I did not manage office supplies, my focus on maintaining organized and efficient processes contributed to overall operational effectiveness. • Leveraged a broad understanding of accounts paya

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