Kareen Eva St-Leger

Bilingual Social Media Support Agent (Contract)

Working Solutions

Feb 2024 - May 2025 (1 year 4 months)

• Provided real-time support via social media (Facebook and X (formerly known as Twitter)) for TurboTax Canada, helping customers with order issues and product questions. • Maintained a professional, empathetic tone and followed brand voice while resolving inquiries or escalating complex cases. • Gained valuable experience in fast-paced customer service, adapting quickly to shifting priorities.

Video-On-Demand (VOD) Content Coordinator

Tundra Technical Solutions, Telus communications

Dec 2013 - Sep 2023 (9 years 10 months)

• Entered and verified metadata and XML content for over 500 monthly uploads, ensuring accuracy and on-time delivery. • Collaborated with content providers to resolve XML errors and inconsistencies, using step-by-step explanations and screenshots via email and phone. Managed and updated internal spreadsheets, trackers, and documents to monitor deadlines, release schedules, and asset performance. • Performed QA checks and system testing, identifying ingestion issues before content went live. • Handled time-sensitive uploads, often working under pressure when files arrived late, and prioritized accordingly.

Legal Administrative Assistant

Air Canada

Jul 2013 - Oct 2013 (4 months)

• Managed mail and document processing with accuracy. • Performed data entry, document filing, and office organization tasks. • Supported the legal team by ensuring proper record-keeping.

Data Entry Agent (U.S.)

Purolator

Apr 2013 - Dec 2013 (9 months)

• Accurately entered package and customs information into databases while meeting strict daily volume and speed quotas. • Created and managed customs documentation to ensure regulatory compliance.

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Administrative Assistant & Receptionist

CIVA, Scotia Dealer Advantage,

Feb 2010 - Oct 2011 (1 year 9 months)

● Managed phone communication, mail distribution, and office supply inventory. ● Provided general administrative support to internal teams.

Kareen Eva St-Leger

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