Mortgage Administrator & Operations Specialist
Greater Toronto Mortgages
Jul 2025 - Current (1 year 1 month)
• Manage a high-volume pipeline of mortgage files, contacting clients daily by phone, email, and text to collect documentation, signatures, and outstanding lender conditions ahead of strict deadlines.
• Perform deep-dive audits of 12-month bank statements for self-employed (BFS) borrowers, applying industry-specific expense factors to calculate stated income and ensure B-Lender reasonability and B-20 compliance.
• Gathered requirements and engineered a proprietary pipeline management tool in Google Sheets with conditional logic, automating next-step triggers for e-signing, appraisal ordering, and condition fulfillment to eliminate processing bottlenecks.
• Collaborate with underwriters, solicitors, and appraisal vendors to streamline final