Kami Malik Customer-centric professional with over 4 years of hands-on

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CSR / Broker Account Assistant

Regiment Staffing Inc

Feb 2024 - Current (2 years 9 months)

Regiment Staffing, a recruitment firm, assigned us to provide services for Billyard Insurance Group, an insurance brokerage company. My responsibilities include handling customer concerns and resolving issues, facilitating policy changes, maintaining documentation and customer files, assisting brokers in completing the binding process, quoting customers, addressing billing inquiries, and documenting all customer interactions. Collaborated with the team to ensure comprehensive customer support. Participated in training sessions to stay updated on product knowledge and customer service best practices.
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Taxi/Limo & Food Dispatcher

Grasp Solutions (Pvt) Ltd

Apr 2022 - Jan 2024 (1 year 10 months)

As a taxi limo dispatcher, I was responsible for promptly entering bookings into the dispatch software and ensuring drivers arrived on time for pickups. My proficiency in taxi caller, limo anywhere, and Google Maps allowed me to dispatch cabs even with partial address information from customers. Ensured on-time delivery of food orders by efficiently organizing deliveries and managing routes using software. Maintained clear communication with delivery drivers to ensure smooth operations and customer satisfaction. Worked with the team on multiple projects and delivered excellent service to customers.
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Sales Representative (Domestic)

Milvik (BIMA) Mobile. Pakistan (In collaboration with Jazz company)

May 2021 - Feb 2022 (10 months)

Conducted outbound sales calls to promote and sell micro insurance products. Exceeded sales targets consistently, contributing to team success. Collaborated with team members to enhance sales strategies and performance. Stayed updated on insurance products and industry trends through training programs.

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Kami Malik

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Kami Malik

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Behavioral traits