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Kametria chretain
About
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Order Processor
Houston, Texas, United States
Résumé
Jobs
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- AOrder Processing SpecialistAndon Specialities IncJul 2024 - Apr 2025 (10 months)• Responded promptly to customer complaints or inquiries via phone, email, or mail.
• Strengthened traceability by developing organizational filing systems for shipping and order fulfillment records.
• Inspected stock items, discarding defective products and reporting damages to supervisors.
• Communicated with vendors regarding product availability and delivery timelines.
• Performed data entry tasks associated with updating customer accounts in the system.
• Traced missing material and shipments through vendor and customer communications.
• Filled customer orders and transported items to delivery platform, meeting company standards for safety, security, and timeliness.
• Monitored a 
Customer Service RepresentativeDIRECTVNov 2018 - Apr 2024 (5 years 6 months)• Provided top quality control and eliminated downtime to maximize revenue. • Surpassed sales goals through implementation of successful marketing strategies. • Maintained detailed records of customer interactions, transactions and comments for future reference. • Supported sales team members to drive growth and development. • Provided exceptional customer service to ensure customer satisfaction. • Answered inbound calls, chats and emails to facilitate customer service. . Updated system with order specifies and customer details, preferences, and billing information. • Informed customers about billing procedures, processed payments, and provided payment option setup assistance. • Oversaw warranty counseling process to manage expense- Healthcare Customer Service RepresentativeOutreachJan 2016 - Oct 2018 (2 years 10 months)• Monitored customer satisfaction levels through surveys and feedback forms.
• Utilized hospital systems to update patient records, ensuring accuracy and completeness.
• Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Provided excellent customer service by responding to inquiries in a timely and professional manner.
• Maintained client confidentiality according to HIPAA regulations at all times.
• Leveraged data reporting skills to gain insights that inform better decision-making, ultimately enhancing patient care and
Education
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- NHigh School DiplomaNorth Forest HighAug 2008 - Nov 2012 (4 years 4 months)