Kalob Goold

Senior Support Engineer

Strata Decision Technology

Oct 2024 - Current (2 years 1 month)

• Troubleshoot client requests primarily using SQL and Bash command lines
• Provide training and Guidance to clients and internal resources
• Database management and maintenance

T

Data Manager/Director of Data Migration

Thornton Tomasetti

Nov 2023 - Jun 2024 (8 months)

• Manage day-to-day database function
• Develop and implement processes and strategies for data input and management
• Develop end-user trainings for data maintenance
• Oversee data clean-up
• $3,000,000 budget oversight
• P/L statement analysis

Support Engineer/CRM Lead, Client Success Technical Lead

Velosio

Jun 2022 - Sep 2023 (1 year 4 months)

In this role, I was responsible for:
• Configuring and maintaining client CRM environments
• Troubleshooting, break-fixing, development, deployment, and testing
• Data export/import, manipulation and management both internally and for external clients
• Technical lead for some of our biggest enterprise-level clients
• Providing support, resource assignment, and relationship management for all clients, including enterprise-level
• Cross-functional consultant/lead consultant on implementations for CRM stand-alone and CRM

Tier 3 Technical Engineer and Marketing Support Specialist

Constant Contact

Aug 2020 - Jun 2022 (1 year 11 months)

In this role I was responsible for:
• Taking escalated cases and calls to troubleshoot various product issues
• Aid in customer and agent education and walkthroughs
• Cross selling
• New-Hire mentoring
• Training and onboarding
• Data entry and manipulation,
• Basic HTML and CSS editing,
• knowledge base article creation
• Email design, branded design, social media management, and contact list-growth methods.

J

Packaging Operator/Quality Technician II

JM Smucker

May 2018 - Feb 2020 (1 year 10 months)

In this role I was responsible for:
• Standard Operating Procedures for both the Packaging department as well as the Quality Department.
• Development and the supervision Emergency Management Plan and Emergency Team members
• Data entry, sample testing, cGMP updating and enforcement
• Contractor and visitor compliance
• Instrument testing and verification
• Chemical titration, and sanitation compliance inspections

Resident Care Supervisor

Columbine Health Systems

Oct 2014 - May 2017 (2 years 8 months)

As a Resident Care Supervisor, I was responsible for:
• Direct supervision of a staff of 16-20 employees on-shift, indirect supervision of a staff of 60-80 employees across all shifts
• Conveying budget, material and supply needs
• Essential documentation
• Property security,
• Safety and well-being of residents
• Staffing assignments and shift hand-offs
• Training and monitoring new-hires
• Ensuring all employees maintained certifications and continued education per State Laws and Regulations
• Providing care to residents
• Facility tours to prospective residents

V

Production Lead

Vestas Blades America, Inc

Aug 2012 - Sep 2014 (2 years 2 months)

As a new-hire, I was responsible for:
• Completing tasks assigned by Production Lead
• Ensuring quality and safety standards were met
• Learning the build process and passing check-point exams
As a Production Lead, I was responsible for:
• Delegating and assigning tasks and responsibilities
• Training new-hires
• Crane systems operation
• Actively participating on the wind turbine blade builds
• Pre/post shift handoffs
• Evaluations for process efficiency, waste reduction, and cost reduction

E

Manager

Empire Petroleum Partners

Apr 2009 - Aug 2012 (3 years 5 months)

• Hired, trained and evaluated personnel in sales and customer service.
• Designed and maintained physical and digital marketing strategies for the local market.
• Merchandising
• Scheduled and led weekly store meetings for all employees.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

About

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Kalob Goold

About

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