Kajal Raj

Senior QA Automation Engineer / Lead with 18+ years of experience in software testing, automation strategy, and enterprise quality engineering across SaaS, integrated, and data-driven platforms. Strong expertise in building scalable automation coverage for web applications, defining risk-based test strategies, and ensuring release readiness through structured validation, defect analysis, and cross-functional collaboration. Hands-on experience across complex Supply Chain, OMS, WMS, and TMS ecosystems, owning end-to-end testing across functional, integration, regression, and UAT phases while expanding Selenium-based automation for critical business workflows. Experienced in designing reusable automation assets, aligning automated suites to CI/CD pipelines, and improving release confidence through efficient smoke and regression validation. Strong background in validating AI-driven systems using behavioral and tolerance-based testing approaches, including chatbot validation for permissions, hallucination risk, and response grounding across enterprise knowledge platforms. Proven ability to convert business requirements into executable test plans, automation roadmaps, and actionable quality metrics using Jira, Confluence, Azure DevOps, TestRail, Dynatrace, and New Relic.