Jyothi Swaroop Kumar
About
Detail
New Jersey, United States
Contact Jyothi regarding:
Flexible work
Starting at
USD55/hour
Résumé
Jobs
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- CServiceNow DeveloperCarelon Global SolutionsJan 2024 - Current (2 years 3 months)As a ServiceNow Developer, I configured, customized, and managed core ServiceNow applications and modules, including ITSM, CMDB, SPM, HRSD, and more, to meet organizational requirements. I developed and maintained integrations with external systems using REST, SOAP APIs, and Integration Hub to ensure seamless data flow across platforms. Additionally, I created and maintained detailed technical documentation for configurations, customizations, and integrations, ensuring efficient knowledge sharing and transparency. Collaborating closely with architects, project managers, and stakeholders, I translated business requirements into effective workflow solutions and system configurations. I designed and developed Proof of Concepts (POCs) to valida
ServiceNow Application EngineerAccentureFeb 2021 - Jul 2023 (2 years 6 months)As a ServiceNow Application Engineer, I have successfully implemented and managed core ServiceNow modules, including ITSM, FSM, CSM, PPM, ITAM, ITOM, and HRSD, tailoring configurations to meet organizational requirements and enhance service delivery. I focused on user experience optimization by configuring and utilizing Flow Designer, Integration Hub, UI Builder, Playbook, and Configurable Workspaces, which streamlined workflows and improved overall user satisfaction. My role also involved custom application development through ServiceNow Scoped Applications Development, ensuring effective architecture for scalability, performance, and maintainability. I created workflows, business rules, UI actions, UI policies, and ACLs to ensure robust s- GServiceNow DeveloperGSPANN TECHNOLOGIESAug 2019 - Jan 2021 (1 year 6 months)• Led technical deployment and customization of ServiceNow modules (CMDB, Change, Incident, Problem, Service Catalog, Risk Management), ensuring ITIL-aligned processes and seamless business adoption. • Developed and integrated RESTful/SOAP APIs, LDAP, and third-party tools using Spring Boot, ServiceNow scripting (Glide, Jelly, JavaScript), and workflow automation to improve cross-system data exchange and efficiency. • Designed and automated workflows, SLAs, assignment rules, and request processes to enhance service delivery, reduce manual effort, and standardize ITSM operations across business units. • Managed system configurations, data migrations, and instance upgrades using Update Sets, transform maps, and cloning processes while ens
Education
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- M.SStevens Institute of TechnologySep 2023 - Dec 2024 (1 year 4 months)
Projects (professional or personal)
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- GGlobal ITSM TransformationJan 2024 - Current (2 years 3 months)
- SServiceNow ITSM Process OptimizationFeb 2021 - Jul 2023 (2 years 6 months)
- EEnterprise ServiceNow Transformation & Integration ProgramAug 2019 - Jan 2021 (1 year 6 months)