Julian Torres Marin
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Julian Torres Marin

Julian Torres Marin

About

Detail

Agente de contact center
Atlántico, Colombia

Contact Julian regarding: 

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Internships

Résumé

Jobs verified_user 0% verified
  • A
    Dental insurance advisor
    Atlantic BPO
    Functions: Assist patients with doubts in the coverage of the dental policy that they bought, follow up on bills for coverage and services made in different dental offices, validating the different coverage of the dental policies and facilities, sending faxes and emails to match the information in the coverage and some treatments done.
  • Smart Office BPO
    medical appointment log
    Smart Office BPO
    specialists like; General practitioner, Endocrinologist, Psychologist, Psychiatrist, Pain Management, Podiatrist, Gastroenterologist, Gynecologist and Obstetrics.
  • Sutherland
    Technical support agent
    Sutherland
    Functions: Payment arrangement, Collections, Technical Support agent, verification of cell phone signal coverage.
  • B
    Agent of Corporate Office Tier 3
    BILATERAL
    Functions: Functions: tracking of merchandise locations (cell phones) through FedEx and validating the address in USPS updating customers who bought our merchandise on the cell phone sales page, transfer of services from one phone to another from a defective one to a replacement one that they bought or that the company sent them, creation of reimbursement tickets and follow-up of cases, compensation and replacement of the days of service that the client could not use the service due to the defective cell phone within the guarantee, verify tower coverage of CDMA technology and change to GSM (sim card) and vice versa if necessary, advise the client to configure their cell phone for its first use, offer a series of tips to fix problems in cell
  • B
    Technical support agent
    BILATERAL
    Functions: technical support basic instructions, Client advice on some procedures applied in the configuration of the cell phone for its normal operation, receive payments, sale of prepaid cards and cell phones.