J

Juvela P.

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Customer Service Lead at Spreetail
Metro Manila, Philippines

Contact Juvela regarding: 
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Timeline


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Résumé


Jobs verified_user 0% verified
  • Linjer
    Customer Service Representative
    Linjer
    Sep 2024 - Apr 2025 (8 months)
  • Spreetail
    Customer Service Lead
    Spreetail
    Nov 2023 - Current (2 years 9 months)
  • Svelte Media Inc
    Team Lead
    Svelte Media Inc
    Sep 2023 - Jan 2024 (5 months)
  • MaryRuths
    Customer Service Representative
    MaryRuths
    Apr 2023 - Sep 2023 (6 months)
  • Refocus
    Community Manager
    Refocus
    Nov 2022 - Jul 2023 (9 months)
  • Movate
    Operations Manager
    Movate
    Sep 2021 - Nov 2022 (1 year 3 months)
  • CSS Corp
    Customer Service Team Lead
    CSS Corp
    Jun 2016 - Sep 2021 (5 years 4 months)
  • C
    Operations Supervisor
    CCustomerContactChannels Inc
    May 2012 - May 2016 (4 years 1 month)
  • Alorica
    Customer Service Representative
    Alorica
    May 2007 - Apr 2012 (5 years)
    As a Customer Service Representative, I focused on delivering high-quality support and effective issue resolution to ensure customer satisfaction. I managed high volumes of inquiries with professionalism and a commitment to providing timely, accurate solutions to meet service level agreements. In addition to my frontline duties, I played a key role in handling complex call escalations, utilizing my experience to navigate difficult interactions before transitioning into a team leadership capacity, where I further honed my ability to guide team members and optimize performance standards.
Education verified_user 0% verified
  • P
    Bachelor of Science in Business Administration, Management Information System
    Philippines School of Business Administration Quezon City
    Jan 2003 - Dec 2007 (5 years)