Justin Springer

As a Customer Support Analyst at Cority, I provided technical support and problem-solving solutions to clients using the company's environmental, health, and safety software.I have strong familiarity with Jira and Zendesk ticketing systems and have Business to Business support experience.I collaborated with the development and QA teams to test new features, report bugs, and suggest improvements. I also conducted training sessions and webinars for new and existing customers, ensuring their satisfaction and retention.I have a passion for game development and computer studies, which I pursued at Algonquin College of Applied Arts and Technology. There, I learned various programming languages, tools, and frameworks for creating interactive and engaging games. I also gained valuable skills in quality assurance, user interface design, and project management. I am currently looking for available positions within the field of QA Testing, Technical Support, Application Support or Client Services, where I can apply my knowledge and experience to help create and deliver high-quality products and services.