J

Justin Paul Resolme

About

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Province of Laguna, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • ePerformax
    Customer Service Teammate 1
    ePerformax
    Oct 2025 - Current (1 year 1 month)
    Managed PayPal payment processing and dispute resolution (refunds, chargebacks, and transaction issues). Delivered exceptional customer service via inbound calls and live chat support. Resolved customer concerns efficiently while meeting SLA and quality standards. Assisted customers with account management, billing inquiries, and payment troubleshooting. Accurately documented interactions and adhered to company policies and compliance guidelines.
  • C
    Advisor 1, Customer Service
    Concentrix CVG Malaysia Sdn Bhd.
    Jul 2024 - Jul 2025 (1 year 1 month)
    Make outbound calls to Meta Ads customers to provide proactive support, clarify issues, and offer solutions to improve their ad campaigns. Respond to customer inquiries via live chat, providing detailed and timely assistance with Meta Ads issues, campaign strategies, or technical troubleshooting. Diagnose and troubleshoot client concerns, identify root causes, and guide clients through solutions, escalating issues as needed. Collaborated with team members, product specialists, and technical experts to ensure seamless support and high customer satisfaction.
  • SupportNinja
    Data Processing Analyst
    SupportNinja
    Oct 2019 - May 2024 (4 years 8 months)
    Collaborated with partners to address inquiries and resolve concerns effectively. Resolved issues promptly while ensuring high levels of partner satisfaction. Played a key role in maintaining and strengthening partner relationships. Consistently performed tasks with high accuracy and strong attention to detail. Followed established process workflows and supported project implementation as directed by leadership.
  • S
    Sr. Financial Analyst
    State Street HCL Services Inc.
    Apr 2017 - Sep 2018 (1 year 6 months)
    Executed and completed daily operational tasks efficiently while meeting accuracy and turnaround time standards. Actively contributed to productivity enhancements and process improvement initiatives. Provided backup support for trade processing functions to ensure uninterrupted operations. Participated in cross-training programs to support process transitions and collaboration with other sites.
Education verified_user 0% verified
  • LYCEUM OF ALABANG
    BA Business Administration
    LYCEUM OF ALABANG
    Jan 2013 - Jan 2017 (4 years 1 month)
    Financial Management