Justin Curtis
About
Detail
Hospitality Professional
Florida, United States
Résumé
Jobs
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Substitute TeacherKelly EducationFeb 2024 - Current (2 years 9 months)Manage classroom behavior and expectations
Interpret and explain lesson plans when necessary
Create reports to inform instructors of students’ conduct
and classroom performance- Sales RepresentativeThe Home DepotJul 2018 - Current (8 years 4 months)Deliver efficient, timely & friendly service by assessing and
meeting customer needs
Anticipate client needs to provide exceptional support
Maintain organized, stocked, and safe work areas
Enforce safety standards and promptly address hazards
Complete all required safety training in a timely manner - Head ConciergeIberostarJun 2016 - Sep 2016 (4 months)• Attend to the diverse and varying needs of high-end boutique hotel guests
• Services include, but are not limited to:
• Securing elite restaurant reservations
• Reserving spa and salon treatments
• Organizing tours
• Obtaining ticketed access to in-demand events
• Arranging group dining and meetings
• Provide administrative support to managers
• Easily provide immediate solutions to problem-stricken guests
• Share in-depth and specific recommendations to optimize a guest’s New York City experience
• Foster and maintain working relationships in the hospitality, tourism and dining communities - Head ConciergeKimpton Hotel and RestaurantsMay 2014 - Jun 2016 (2 years 2 months)• Attend to the diverse and varying needs of high-end boutique hotel guests
• Services include, but are not limited to:
• Securing elite restaurant reservations
• Reserving spa and salon treatments
• Organizing tours
• Obtaining ticketed access to in-demand events
• Arranging group dining and meetings
• Provide administrative support to managers
• Easily provide immediate solutions to problem-stricken guests
• Share in-depth and specific recommendations to optimize a guest’s New York City experience
• Foster and maintain working relationships in the hospitality, tourism and dining communities - Event Staff/LeadRadarJan 2014 - Jan 2015 (1 year 1 month)• Instrumental in event setup and management
• Created and maintained inventory management system
• Fostered effective communication and delegation between team members - Guest Service AgentStarwood Hotels Resorts Worldwide IncJul 2013 - Dec 2013 (6 months)• Delivered effectual and personable guest check-ins employing quality standards
• Provided hotel and local information of the New York area
• Obtained reservations for guests and one of the top performers in loyalty program enrollment and client satisfaction - GHospitality InternGreater Miami Convention Visitors BureauJan 2013 - Apr 2013 (4 months)• Performed grant research to attain funding for the GMCVB
• Served as liaison with hospitality institutions to promote employment
• Developed, assessed and evaluated Skills Tasks And Results Training (START), curriculum-based examinations for high school students
• Responsible for the development of the organizational website by increasing visual appeal as well as ease of website navigation - Front Office InternHyatt RegencyJul 2012 - Sep 2012 (3 months)• Facilitated efficient and personal guest registrations utilizing quality standards
• Relayed communication of hotel services and promotions to guests
• Prepared and consolidated major airline manifests, processed payment methods, responded to guest inquiries - TEnglish TeacherTianjin Univeristy of CommerceAug 2011 - Dec 2011 (5 months)Taught Chinese college Freshmen and Sophomores conversational English.
Methods included essay composition, in-class dialogues, and written homework assignments. - FStudent AmbassadorFood Network Cooking Channel South Beach Wine Food Festival Volunteer ProgramJan 2010 - Jan 2012 (2 years 1 month)Facilitated transport and managed handling, setup and breakdown of materials, including perishables, consumables, and venue materials.
- Front Desk Agent/Houseman/TransporterHotel IndigoDec 2009 - Feb 2010 (3 months)Maintained attractive lobby and grounds appearance, performed minor repairs around establishment, delivered guests to and from locations near hotel
Education
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- Bachelor of Science (B.S, Hospitality ManagementFlorida International UniversityJan 2010 - Dec 2013 (4 years)B.S. in Hospitality Management, April 2013
Florida International University, Miami, FL
Minor: Beverage Management
Study Abroad China Participant-August 2011-May 2012
Projects (professional or personal)
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- HHeritage TourismJan 2013 - Apr 2013 (4 months)Research was conducted to implement a Heritage Tourism program in select neighborhoods in South Florida. This program will increase tourism, business and awareness in the respective neighborhoods and will focus on the SHOP DINE EXPLORE components. In other words, visitors and residents alike will be able to identify unique eating establishments, retail outlets and attractions specific to the corresponding neighborhoods.